CrawlJobs Logo
Cencora Logo Cencora · Customer Service

Bilingual Patient Support Coordinator

Canada, Remote 44300.00 - 68090.00 CAD / Year · Job Posted February 22, 2026
Apply Position
Job Link Share

Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Responsibility

  • The management of the assigned projects and/or cases
  • Adherence to the general company processes
  • Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
  • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
  • Document each activity in program specific database
  • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
  • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
  • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
  • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring
  • Responsible to report all Adverse Events to the assigned units/departments
  • The Caseworker will also be assigned other duties and tasks as required from time to time

Requirements

  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
  • A minimum of one (1) year experience in customer service
  • Bilingual (French/ English) an asset
  • Ability to multitask
  • Attention to detail
  • Strong Problem solving skills
  • Experience in the medical and pharmaceutical field is an asset
  • Working knowledge of Word, Excel and Outlook
  • Advanced knowledge of pharmaceutical distribution industry
  • Working knowledge of automated warehouse operating system
  • Strong business and financial acumen
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills
  • attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills
  • ability to resolve issues effectively and efficiently
  • Excellent presentation skills
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Nice to have

  • Bilingual (French/ English)
  • Experience in the medical and pharmaceutical field

What we offer

  • medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • variety of training programs
  • professional development resources
  • opportunities to participate in mentorship programs
  • employee resource groups
  • volunteer activities
Cencora - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Bilingual Patient Support Coordinator

8 matching positions

Welcome Coordinator Bilingual Polish

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Harwood Heights
Salary
Salary:
17.00 - 31.30 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
November 28, 2026
Flip Icon
Requirements
Requirements
  • Strong computer skills required and basic knowledge of Google Suite
  • Professional phone etiquette
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization
Job Responsibility
Job Responsibility
  • Welcoming patients and guests
  • Conducting visit check-in and assisting patients with required forms
  • Collecting co-pays
  • Updating patient information and making changes in electronic medical record platform
  • Scheduling/rescheduling appointments within electronic medical records platform
  • Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
  • Managing faxes in the electronic fax platform
  • Maintaining the cleanliness of the Welcome and Community Room areas
  • May be required to float to other centers in the region on an infrequent basis
  • Other duties as assigned
What we offer
What we offer
  • Comprehensive benefits package including medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • CVS Health bonus, commission or short-term incentive program
  • Fulltime
Read More
Arrow Right
New

Remote Bilingual Patient Caseworker

Are you looking for the chance to work 100% from home while utilizing your organ...
Location
Location
Canada , Moncton
Salary
Salary:
50000.00 - 55000.00 USD / Year ▼
https://www.randstad.com Logo
Randstad
Expiration Date
August 16, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, or Patient Coordinator
  • Fluent professional bilingualism (English/French, oral and written)
  • Tech-savvy with working proficiency in Microsoft Office (Word, Excel) and CRM systems (e.g., Salesforce)
  • Outstanding organizational skills, strong financial acumen, problem-solving capabilities, and a deeply empathetic communication style
Job Responsibility
Job Responsibility
  • Coordinate all aspects of prescription drug coverage by navigating public, private, and special access programs
  • Provide compassionate, professional telephone support to patients, healthcare professionals, and insurance bodies
  • Adhere to case-management protocols, managing patient onboarding documentation, tracking therapy disruptions, and filing mandatory adverse event reports
  • Act as the primary link between patients, pharmacies, and physicians' offices to maximize reimbursement solutions
  • Log every interactive update accurately into the internal database
What we offer
What we offer
  • 100% Work-From-Home permanent corporate opportunity
  • Day-1 Financial Security: RSP matching program, stock purchase plan, and competitive annual performance bonuses
  • Immediate Comprehensive Benefits: Day-1 access to full medical, dental, and vision packages
  • Paid Time Off: 3 weeks of paid vacation, plus dedicated sick and wellness days
  • Premium Wellness Support: Extensive physical, mental, and family care solutions (including backup dependent care and paid parental leave)
  • Equipment Provided: All home office hardware and tech tools are shipped directly to you
  • Fulltime
Read More
Arrow Right

Remote Bilingual Patient Caseworker

We are currently hiring dedicated Bilingual Caseworkers for full-time, permanent...
Location
Location
Canada , Montréal
Salary
Salary:
52000.00 - 55000.00 USD / Year ▼
https://www.randstad.com Logo
Randstad
Expiration Date
August 15, 2026
Flip Icon
Requirements
Requirements
  • 2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
  • Must currently reside in Quebec (QC) or New Brunswick (NB)
  • 5/5 Bilingualism (English/French, oral and written)
  • Legal eligibility to work full-time in Canada
  • Experience with CRM systems (such as Salesforce) and Microsoft Office
  • Top-notch organizational and prioritization skills
  • Strong problem-solving abilities, financial acumen
  • Capacity to handle sensitive healthcare topics with empathy and professionalism
Job Responsibility
Job Responsibility
  • Coordinate and manage all aspects required to obtain prescription drug coverage for patients
  • Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
  • Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies regarding funding and access issues
  • Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices to maximize reimbursement solutions and ensure timely medication access
  • Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
  • Accurately document every activity and interaction in the program-specific CRM database and coordinate all related paperwork for insurance and federal funding submissions
What we offer
What we offer
  • 100% Work-From-Home permanent opportunity
  • Registered Savings Plan (RSP) with an immediate company match starting on Day 1
  • Access to a company stock purchase program
  • Immediate access to full medical, dental, and vision care packages
  • 3 weeks of paid vacation
  • Designated paid sick and wellness days
  • Annual performance bonus potential
  • Annual merit review process for salary increases
  • Extensive wellness and family support programs including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, and paid parental/caregiver leave
  • Home office hardware and equipment provided
  • Fulltime
Read More
Arrow Right

Remote Bilingual Patient Caseworker

Are you looking for the chance to work 100% from home while utilizing your organ...
Location
Location
Canada , Gatineau
Salary
Salary:
52000.00 - 58000.00 CAD / Year ▼
https://www.randstad.com Logo
Randstad
Expiration Date
August 06, 2026
Flip Icon
Requirements
Requirements
  • 2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
  • 5/5 Bilingualism (English/French, oral and written)
  • Legal eligibility to work full-time in Canada
  • Experience with CRM systems (such as Salesforce) and Microsoft Office
  • Reside in Quebec or New Brunswick
Job Responsibility
Job Responsibility
  • Coordinate and manage all aspects required to obtain prescription drug coverage for patients
  • Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
  • Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies regarding funding and access issues
  • Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices to maximize reimbursement solutions and ensure timely medication access
  • Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
  • Accurately document every activity and interaction in the program-specific CRM database and coordinate all related paperwork for insurance and federal funding submissions
What we offer
What we offer
  • Permanent & Remote: 100% Work-From-Home permanent opportunity
  • Day-1 Financial Security: Registered Savings Plan (RSP) with an immediate company match starting on Day 1, plus access to a company stock purchase program
  • Day-1 Comprehensive Benefits: Immediate access to full medical, dental, and vision care packages
  • Paid Time Off: 3 weeks of paid vacation, plus designated paid sick and wellness days
  • Bonus & Salary Growth: Annual performance bonus potential paired with an annual merit review process for salary increases
  • Wellness & Family Support: Extensive programs focusing on physical, emotional, financial, and social wellness (including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, and paid parental/caregiver leave)
  • Equipment Provided: Home office hardware and equipment are provided as per company policy
  • Great Work-Life Balance: Monday-Friday schedules
  • Fulltime
Read More
Arrow Right

Bilingual Patient Caseworker

We are currently hiring dedicated Bilingual Caseworkers for full-time, permanent...
Location
Location
Canada , Montréal
Salary
Salary:
52000.00 - 58000.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
August 02, 2026
Flip Icon
Requirements
Requirements
  • 2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
  • 5/5 Bilingualism (English/French, oral and written)
  • Legal eligibility to work full-time in Canada
  • Tech-savvy with the ability to learn new software quickly
  • Advanced knowledge of Microsoft Office (Word, Excel, Outlook) and CRM systems (e.g., Salesforce)
  • Deep understanding of the pharmaceutical distribution industry, public/private funding mechanisms, and reimbursement processes
  • Top-notch organizational and prioritization skills
  • Strong problem-solving abilities, financial acumen, and capacity to handle sensitive healthcare topics with empathy and professionalism
Job Responsibility
Job Responsibility
  • Coordinate and manage all aspects required to obtain prescription drug coverage for patients
  • Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
  • Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies regarding funding and access issues (private, public, and special access programs)
  • Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices to maximize reimbursement solutions and ensure timely medication access
  • Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
  • Accurately document every activity and interaction in the program-specific CRM database and coordinate all related paperwork for insurance and federal funding submissions
What we offer
What we offer
  • Permanent & Remote: 100% Work-From-Home permanent opportunity
  • Competitive Salary: $52,000 – $55,000 annualized (hourly equivalent of $26.67 to $28.21/hr based on a 37.5-hour paid work week)
  • Day-1 Financial Security: Registered Savings Plan (RSP) with an immediate company match starting on Day 1, plus access to a company stock purchase program
  • Day-1 Comprehensive Benefits: Immediate access to full medical, dental, and vision care packages
  • Paid Time Off: 3 weeks of paid vacation, plus designated paid sick and wellness days
  • Bonus & Salary Growth: Annual performance bonus potential paired with an annual merit review process for salary increases
  • Wellness & Family Support: Extensive programs focusing on physical, emotional, financial, and social wellness (including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, and paid parental/caregiver leave)
  • Equipment Provided: Home office hardware and equipment are provided as per company policy
  • Great Work-Life Balance: Monday-Friday schedules. Shifts fall between 8:00 am and 8:00 pm EST (Opportunities to work a standard 9:00 am - 5:00 pm EST shift, or an 8-hour shift ending at 8:00 pm EST for those seeking a later schedule)
  • Fulltime
Read More
Arrow Right

Remote Bilingual Patient Caseworker

Are you looking for the chance to work 100% from home while utilizing your organ...
Location
Location
Canada , Montreal
Salary
Salary:
52000.00 - 55000.00 CAD / Year ▼
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of recent experience (within last 7 years) as Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
  • 5/5 bilingual proficiency in French and English (oral and written)
  • Legal eligibility to work full-time in Canada
  • Reside in Quebec (QC) or New Brunswick (NB)
  • Experience with CRM systems (e.g., Salesforce) and Microsoft Office
  • Able to undergo and clear criminal and credit background checks
  • Available Monday-Friday, 8:00 am to 8:00 pm EST
  • No pre-booked vacations in next 3 months
  • Dedicated quiet workspace and stable internet
Job Responsibility
Job Responsibility
  • Coordinate and manage all aspects required to obtain prescription drug coverage for patients
  • Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
  • Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies
  • Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices
  • Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
  • Accurately document every activity and interaction in CRM database and coordinate related paperwork
What we offer
What we offer
  • 100% Work-From-Home permanent opportunity
  • Competitive Salary $52,000 – $55,000 annualized (hourly equivalent of $26.67 to $28.21/hr based on 37.5-hour paid work week)
  • Day-1 Registered Savings Plan (RSP) with immediate company match and stock purchase program
  • Day-1 full medical, dental, and vision care
  • 3 weeks paid vacation plus paid sick and wellness days
  • Annual performance bonus and annual merit review
  • Wellness & Family Support programs
  • Home office equipment provided
  • Monday-Friday schedules, shifts between 8:00 am and 8:00 pm EST
  • Fulltime
Read More
Arrow Right

Remote Bilingual Patient Caseworker

Are you looking for the chance to work 100% from home while utilizing your organ...
Location
Location
Canada , Moncton
Salary
Salary:
52000.00 - 55000.00 USD / Year ▼
https://www.randstad.com Logo
Randstad
Expiration Date
August 06, 2026
Flip Icon
Requirements
Requirements
  • 2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
  • 5/5 bilingual proficiency in French and English (oral and written)
  • legal eligibility to work full-time in Canada
  • reside in Quebec (QC) or New Brunswick (NB)
  • experience with CRM systems (e.g., Salesforce) and Microsoft Office
  • comfortable with criminal and credit background checks
  • no pre-booked vacations in the next 3 months
  • dedicated quiet workspace and stable internet connection
  • fully available for schedule Monday-Friday 8 am - 8 pm EST
Job Responsibility
Job Responsibility
  • Coordinate and manage all aspects required to obtain prescription drug coverage for patients
  • Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
  • Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies regarding funding and access issues
  • Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices to maximize reimbursement solutions and ensure timely medication access
  • Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
  • Accurately document every activity and interaction in the program-specific CRM database and coordinate all related paperwork for insurance and federal funding submissions
What we offer
What we offer
  • 100% Work-From-Home permanent opportunity
  • Registered Savings Plan (RSP) with immediate company match starting on Day 1
  • Company stock purchase program
  • Immediate access to full medical, dental, and vision care packages
  • 3 weeks paid vacation plus designated paid sick and wellness days
  • Annual performance bonus potential
  • Annual merit review process for salary increases
  • Wellness programs (physical, emotional, financial, social)
  • Backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental/caregiver leave
  • Home office hardware and equipment provided
  • Fulltime
Read More
Arrow Right

Remote Patient Support Specialist / Caseworker

We are currently pipelining dedicated Patient Support Specialists / Caseworkers ...
Location
Location
Canada , Winnipeg
Salary
Salary:
23.00 - 25.50 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 26, 2026
Flip Icon
Requirements
Requirements
  • 2+ years of recent experience (within the last 7 years) in roles such as Patient Coordinator
  • Patient Care Specialist
  • Patient Medical Coordinator
  • Pharma Reimbursement or Patient Caseworker
  • Legally eligible to work full-time in Canada
  • Excellent communication skills in English
  • For Quebec or New Brunswick candidates: Bilingualism (English/French) with 5/5 professional working proficiency
  • Experience with CRM systems (e.g., Salesforce) and Microsoft Office
  • Comfortable undergoing criminal and credit background checks
  • No pre-booked vacations in the next 3 months
Job Responsibility
Job Responsibility
  • Serve as primary point of contact for patients
  • Make outbound and take inbound calls to educate patients on program services
  • Support patients with complex medical/insurance paperwork
  • Act as liaison between patients, pharmacies, insurance companies, and internal Field Case Managers
  • Triage inquiries from shared email inbox
  • Accurately document interactions in CRM system
  • Manage adverse event reporting
What we offer
What we offer
  • 100% work-from-home
  • Home office equipment provided
  • Thorough training and onboarding program
  • Competitive compensation
  • Work-life balance with Monday-Friday schedule
  • Potential for extension or permanent hire
  • Fulltime
Read More
Arrow Right