Bilingual Patient Success Associate

• Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations
• Process medical record requests accurately and efficiently
• Manage care plan adjustments, including transfers or patient loss coordination
• Navigate multiple systems to update records and communication preferences
• Collaborate with therapists and internal teams to resolve patient escalations
• Deliver clear, empathetic communication and excellent service
• Use ticketing tools to escalate complex issues appropriately
• Maintain compliance, accuracy, and detailed documentation in all interactions

• Fluency in English and Spanish (required)
• High school diploma or equivalent
• 0–1 year of experience in customer service, healthcare, or administrative roles (healthcare experience preferred)
• Excellent written and verbal communication skills
• Strong attention to detail and organizational ability
• Comfort working in a fast-paced, metrics-driven remote environment
• Previous experience with high volume call handling
• Empathetic, reliable, and team-oriented mindset
• Availability to work part-time, consistently within assigned hours

Healthcare experience preferred

• Part time hours - Work a consistent, fixed schedule
• A fun collaborative and supportive work environment with a fast-growing, innovative company
• Realistic growth opportunities