Bilingual Patient Service Representative Job at Robert Half (Rockville)

Bi-Lingual Patient Service Representative

Responsible for greeting patients, and performs a variety of clerical tasks incl...

Location

United States

Salary:

Not provided

Greater Baden Medical

Expiration Date

Until further notice

Requirements

High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience
High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade
Ability to speak effectively to patients in Spanish
Ability to drive between Greater Baden Medical Services, Inc. locations

Job Responsibility

Greets patients, family members, and visitors determining services and/or other needs that are required
Assisting patients with translations upon check-in for appointments and/or assistance with completion of paperwork, explanation of services and or follow up information
Monitors waiting area
Assists new patients in the completion of their registration information
Opens medical records for new patients including appropriate consent and clinical forms
Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee
Establishes a separate file for patients applying for sliding scale fee
Reviews documentation presented by patients
Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy
Review third party coverage and payment arrangements available with patients

What we offer

Medical
Dental
Vision
Retirement (401k)
Long Term Disability
Accidental Death and Dismemberment
Life Insurance
Flexible Spending Account
Paid Time Off
Floating Holidays

Fulltime

Customer Service Representative

In this role, you will provide a high level of customer service while generating...

Location

United States , Parsippany

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 6 months call center experience or equivalent
Ability to provide high-quality customer service, resolving queries and complaints efficiently
Accurate and speedy data entry skills
Proficiency in email correspondence, ensuring prompt and detail oriented communication
Intermediate MS Word and Excel working knowledge
Bilingual Spanish is a PLUS

Job Responsibility

Scheduling patient appointments using a call script
Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
Answer returned inbound calls as needed after initial outbound contact
Maintain quality service by following organizational standard operating procedures
Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
Learn and understands basic industry knowledge
Collaborate with Clinical staff and hearing care professionals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Care Representative

Are you a highly motivated, empathetic, and fluent Bilingual Customer Service Re...

Location

Canada , Mississauga

Salary:

55000.00 - 60000.00 CAD / Year

Randstad

Expiration Date

February 15, 2026

Requirements

Exceptional written and verbal communication skills in both English and Quebecois
An outgoing, bubbly personality, and a high degree of initiative and proactivity
Proven ability to provide exceptional customer service and manage patient relationships
Ability to work effectively with limited specific instructions
Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Knowledge of medical terminology preferred, or comfort with basic anatomy (urology/catheters)
Experience with NetSuite or other accounting/ERP programs would be an asset
Ability to effectively communicate and deal with a variety of patients, including elderly individuals

Job Responsibility

Providing exceptional Customer Care by building positive, professional relationships with patients
Managing inbound phone calls and emails, and proactively making outbound calls to patients for necessary follow-up
Providing timely follow up regarding pricing, product availability, and delivery of urology supplies
Effectively communicating with customers over phone and email in both English and French would be a strong asset
Identifying customer needs and determining the appropriate course of action
Accurately processing orders and taking payments over the phone
Helping customers navigate and understand complex insurance coverage inquiries
Making professional product recommendations based on the patient's best end use
Collecting general information (DOB, insurance) from patients and ensuring the client database is updated and maintained

What we offer

Competitive Compensation: A strong salary ranging from $50,000 to $55,000
Career Growth: Significant room for advancement into new projects or other roles
Work Environment: Full-time, 5 days a week in-office position in Mississauga
Work Schedule: Consistent Monday to Friday, 9:00 AM to 5:00 PM work schedule
Comprehensive Training: Structured training provided, including shadowing, showing, teaching, and training modules
Essential Equipment: All necessary work equipment will be provided
Meaningful Work: The opportunity to be a key member of the Customer Care team, providing vital medical supplies

Fulltime

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New

Bilingual Patient Service Representative

Join our healthcare clinic team as a Bilingual Patient Service Representative, w...

Location

United States , Silver Spring

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluent in English and Spanish
Healthcare or medical office experience preferred
Experience with EMR systems (Athena, Epic, etc.)
Strong patient‑service skills
High accuracy and confidentiality

Job Responsibility

Schedule patient appointments and verify insurance
Assist bilingual patient check‑ins and check‑outs
Update patient information in EMR systems
Respond to patient inquiries and route messages
Support clinic admin with records and intake forms

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Bilingual Call Center Representative

The Bilingual Call Center Representative supports patients by handling high-volu...

Location

United States , Silver Spring

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1–2 years of call center or patient services experience
Bilingual: fluent in English and Spanish
Experience with Athena or other EMR/EHR systems strongly preferred
Excellent phone etiquette, data entry, and problem-solving skills
Ability to work in a fast-paced, metrics-driven environment

Job Responsibility

Answer high-volume inbound calls in English and Spanish
Schedule, reschedule, and cancel patient appointments in EMR
Provide accurate information regarding services, locations, and providers
Verify patient information and insurance details
Document all interactions thoroughly in Athena or EMR system
Escalate urgent or complex issues as appropriate
Maintain productivity and quality standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Patient Services Representative

Westside Family Healthcare is a nonprofit organization that provides high qualit...

Location

United States , Wilmington

Salary:

15.50 USD / Hour

Westside Family Healthcare Inc

Expiration Date

Until further notice

Requirements

High school diploma or GED
One year of work experience in customer service
Experience using Microsoft Office software
Bi-lingual Spanish

Job Responsibility

Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
Verify and update patient demographic and payer information in electronic medical record system
Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders

What we offer

medical insurance
dental insurance
vision insurance
life and disability insurance
a 401(k) retirement plan with a match
supplemental insurances
generous PTO package
flexibility to provide work/life balance

Fulltime

Bilingual Call Center Representative

The Bilingual Call Center Representative supports patients by handling high-volu...

Location

United States , Rockville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1–2 years of call center or patient services experience
Bilingual: fluent in English and Spanish
Experience with Athena or other EMR/EHR systems strongly preferred
Excellent phone etiquette, data entry, and problem-solving skills
Ability to work in a fast-paced, metrics-driven environment

Job Responsibility

Answer high-volume inbound calls in English and Spanish
Schedule, reschedule, and cancel patient appointments in EMR
Provide accurate information regarding services, locations, and providers
Verify patient information and insurance details
Document all interactions thoroughly in Athena or EMR system
Escalate urgent or complex issues as appropriate
Maintain productivity and quality standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

French Bilingual Customer Service Representative

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

Honduras , Tegucigalpa or San Pedro Sula

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

Bilingual Patient Service Representative

Robert Half

Location:
United States , Rockville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

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