Bilingual Patient Service Representative Job at Robert Half (Rockville)

Bilingual Patient Service Representative

Join our healthcare clinic team as a Bilingual Patient Service Representative, w...

Location

United States , Silver Spring

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluent in English and Spanish
Healthcare or medical office experience preferred
Experience with EMR systems (Athena, Epic, etc.)
Strong patient‑service skills
High accuracy and confidentiality

Job Responsibility

Schedule patient appointments and verify insurance
Assist bilingual patient check‑ins and check‑outs
Update patient information in EMR systems
Respond to patient inquiries and route messages
Support clinic admin with records and intake forms

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Spanish bilingual patient service representative

We are looking for a dedicated SPANISH BILINGUAL Patient Service Representative ...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in assisting patients in a healthcare or customer service setting
Strong background in call center customer service or similar roles
Exceptional communication and interpersonal skills to engage effectively with patients and team members
Proficiency in using computer systems and software for documentation and communication
Ability to manage multiple tasks efficiently while maintaining attention to detail
Familiarity with healthcare industry standards and practices is preferred
Demonstrated ability to meet performance targets and provide excellent service
Commitment to ethical conduct and professionalism in all interactions

Job Responsibility

Provide empathetic and knowledgeable guidance to patients, addressing inquiries and resolving issues through multiple communication channels
Accurately document patient interactions and updates in the designated systems
Collaborate with clinicians and internal teams to ensure seamless service delivery and patient satisfaction
Maintain comprehensive knowledge of products, competitive alternatives, and market trends to support patient needs
Meet established quality and call performance targets consistently
Adhere to ethical and detail-oriented standards, including compliance with relevant laws, regulations, and company policies
Support the organization by delivering excellent customer service and resolving complaints effectively
Perform additional duties as assigned to support team objectives

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Medical Front Desk / Patient Service Representative

We are seeking a professional and compassionate Medical Front Desk / Patient Ser...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a medical front desk, receptionist, or PSR role
Fluent in English and Spanish (required)
Experience with insurance verification and patient registration
Familiarity with EMR/EHR systems preferred
Strong customer service and communication skills
Ability to multitask in a fast-paced medical environment
Proficient with Microsoft Office

Job Responsibility

Greet and check in patients
Answer and direct incoming phone calls
Schedule, confirm, and reschedule appointments
Verify insurance benefits and patient information
Collect copays and process payments
Maintain accurate patient records in the EMR system
Manage referrals, medical records, and incoming correspondence
Assist patients with questions regarding appointments, insurance, and office procedures
Maintain a professional and welcoming reception area
Provide administrative support to providers and office staff

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Patient Service Representative

We are currently hiring for a Bilingual Spanish Patient Service Representative (...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual in English and Spanish (required)
2+ years of recent experience in a medical office, call center, or front desk role
Strong experience with patient scheduling and high-volume phone handling
Experience verifying insurance (PPO, HMO, Medicare, Medicaid)
Familiarity with EMR/EHR systems (Epic, eClinicalWorks, or similar)
Strong attention to detail and ability to multitask in a fast-paced environment
Excellent communication and interpersonal skills
Proficient in Microsoft Office (Outlook, Word, Excel)
Ability to handle sensitive information and maintain HIPAA compliance
Reliable, punctual, and professional demeanor

Job Responsibility

Greet and check in patients in a friendly and professional manner
Schedule, confirm, and reschedule patient appointments
Answer incoming calls and respond to patient inquiries
Verify insurance coverage and collect copays/payments
Maintain accurate patient records and update information in the system
Assist with patient intake forms and documentation
Coordinate with clinical staff to ensure smooth patient flow
Handle general administrative tasks including filing, scanning, and data entry

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Bilingual Patient Services Representative

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual English/Spanish required
2+ years of healthcare administration, patient services, or medical office experience
Experience with insurance verification, referrals, and authorizations
Familiarity with EMR/EHR systems such as Epic, Cerner, eClinicalWorks, or similar
Strong customer service, communication, and problem-solving skills

Job Responsibility

Coordinate patient scheduling and appointment management across multiple providers
Verify insurance eligibility, benefits, and coverage requirements
Process referrals and prior authorizations with insurance carriers and provider offices
Educate patients on appointment requirements, insurance information, and financial responsibilities
Maintain accurate patient records and documentation within EMR/EHR systems
Collaborate with clinical and administrative teams to ensure continuity of care
Resolve patient concerns and assist with complex scheduling and account-related inquiries

What we offer

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan

Bilingual Customer Service Representative

Our client, a mission-driven nonprofit organization, is seeking a Bilingual Cust...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual in Spanish and English (spoken and written) – required
Previous experience in customer service, call center, or nonprofit environment preferred
Strong communication and problem-solving skills
Empathetic and patient approach with a passion for helping others
Proficiency in Microsoft Office and CRM systems is a plus

Job Responsibility

Respond to incoming calls, emails, and inquiries in Spanish and English
Assist community members with questions regarding programs, services, and resources
Document interactions accurately and maintain detailed records in internal databases
Collaborate with team members to ensure a high standard of customer service
Identify opportunities to improve the constituent experience and share feedback with management

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Bilingual Customer Service Representative

Are you a people-oriented professional looking to make a real difference in pati...

Location

United States , Rockville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluent in English and Spanish
Healthcare or medical office experience preferred
Experience with EMR systems (Athena, Epic, etc.)
Strong patient‑service skills
High accuracy and confidentiality

Job Responsibility

Schedule patient appointments and verify insurance
Assist bilingual patient check‑ins and check‑outs
Update patient information in EMR systems
Respond to patient inquiries and route messages
Support clinic admin with records and intake forms

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Bilingual Spanish/English Patient Access Representative

We are looking for a Bilingual (Spanish/English) Patient Access Representative t...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.)
High school diploma or equivalent
Strong customer service and communication skills, with the ability to interact effectively with patients and staff
Comfortable using computer systems and software applications related to registration, billing, and documentation
Working knowledge of medical terminology and common coverage programs, including Medicare, Medi-Cal, managed care, workers' compensation, and similar plans
Ability to write and speak clearly in English for clear correspondence and patient-facing interactions
Bilingual English and Spanish skills are preferred
Ability to stay organized, protect confidential information, and maintain accuracy in a fast-paced healthcare setting

Job Responsibility

Register patients accurately and complete admission-related tasks while ensuring required forms and supporting documents are properly gathered and recorded
Verify insurance details and other available financial resources to help support billing accuracy and patient access to care
Receive and document payments collected at the time of service using secure cash-handling and payment-processing practices
Respond to routine patient questions and concerns in a courteous manner, providing timely assistance and appropriate follow-up
Address straightforward service issues and escalate complicated registration matters to senior team members when needed
Meet departmental productivity goals and weekly performance expectations by managing assigned priorities efficiently
Use patient access systems and related software to maintain complete, accurate records and support daily operational workflows

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

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Bilingual Patient Service Representative

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