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Bilingual Patient Onboarding Associate

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Luna

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Location:
United States

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

17.00 USD / Hour
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Job Description:

Join our amazing team and start your career with Luna as a Part- Time Bilingual Onboarding Associate! As a Bilingual Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. This is an ideal opportunity for someone who is empathetic, organized, fluent in both English and Spanish, and looking for a remote, part-time role in a mission-driven healthcare organization.

Job Responsibility:

  • Manage the registration, scheduling, and rescheduling processes for new and existing patients
  • Ensure accurate record management by obtaining and communicating relevant patient information
  • Receive, screen, and coordinate telephone calls from healthcare providers
  • Proactively make outbound calls and send emails to patient leads
  • Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations

Requirements:

  • Office Admin experience, 1 year required
  • Demonstrates a high level of customer service and interpersonal communication skills
  • Call/Contact center or other high call volume experience, 1 year preferred
  • Proficient with Google Suite
  • Highly detail-oriented
  • Ability to multi-task in a fast-paced work environment
  • High School Diploma or equivalent
  • Must be able to work in the US without restriction
  • Fluent in both English and Spanish
  • Candidates must have reliable, high-speed internet to perform the duties of this remote role
  • A backup internet option is required to ensure uninterrupted connectivity in case of outages
What we offer:
  • Part time hours - Work a consistent, fixed schedule
  • A fun collaborative and supportive work environment with a fast-growing, innovative company
  • Realistic growth opportunities

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Parttime
Work Type:
Remote work
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