Bilingual Outreach & Engagement Manager

• Lead, and manage a team of outreach specialists providing regular training, and coaching to achieve enrollment KPIs
• Facilitate onboarding and training of new specialists
• Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs including enrollments and CAC
• Monitor call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions
• Maintain accurate and up-to-date documentation of specialist interactions, outcomes, and follow-up actions, adhering to privacy and confidentiality regulations
• Identify opportunities and implement process improvements to enhance the efficiency and effectiveness of outbound and inbound calling
• Execute on regular performance evaluations of outreach specialist calls and documentation
• Create and maintain team schedules to ensure adequate coverage
• Ensure compliance with government regulations and guidelines in all outbound calling and outreach activities
• Foster a supportive and inclusive team environment, encouraging professional growth and development

• Fluent in Spanish and English
• Earned your Bachelor's degree in healthcare management, public health, or a related field
• Able to work some evenings, with a standard schedule of Monday - Friday, 8:30am - 5:00pm CST
• Proven experience in healthcare management, specifically in outbound calling and proactive outreach
• Strong knowledge of Medicaid policies, procedures, and value-based care
• Excellent communication and interpersonal skills to engage with diverse patient populations
• Demonstrated leadership abilities, with experience in managing and motivating teams
• Proficient in data analysis and reporting, using metrics to drive performance improvements
• Detail-oriented, with exceptional organizational and documentation skills
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Familiarity with healthcare software systems and customer relationship management (CRM) tools

Experience working in a fast-paced and dynamic startup environment

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)