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Bilingual operations officer

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you a highly organized, bilingual professional with a background in financial services or real estate administration? We are seeking a dedicated Bilingual Operations Officer III to join a collaborative Credit Centre Adjudication team. This is a crucial role that involves a mix of administrative duties and direct customer communication, primarily focused on Residential Secured Lending (RESL) funding. If you thrive in a fast-paced environment, possess exceptional attention to detail, and are looking for a potential pathway to a full-time career with a leading financial institution, this opportunity is for you. ... As an Operations Officer, you will be a key contributor to the RESL funding department. Your responsibilities will center on processing and administering mortgage-related activities, ensuring accuracy, and providing excellent service to internal and external partners.

Job Responsibility:

  • Handle a high volume of inbound and outbound calls, addressing customer and partner inquiries related to mortgages and RESL funding
  • Accurately create, maintain, and manage operational reports
  • Provide timely and accurate answers to customer questions regarding mortgage accounts and processes
  • Perform back-office administrative and clerical tasks (approximately 25% of the role) to support the funding process
  • Ensure all service level agreements (SLAs) are met through proactive and accurate work
  • Collaborate effectively with a team of 10 and network with various partners across the organization

Requirements:

  • Fully Bilingual: Fluency in both French and English (written and verbal) is essential
  • Technical Proficiency: Strong command of the Microsoft Suite (Word, Excel, Outlook)
  • Relevant Experience: 5-7 years of overall professional experience (flexible), including prior experience in a banking call center, customer service, bookkeeping, accounting, or administrative role
  • A proven team player with a collaborative attitude
  • Exceptional attention to detail and a proactive approach to work
  • A high commitment to accuracy and meeting performance metrics (SLAs)
  • Outstanding communication skills (both written and verbal) in both official languages

Nice to have:

  • Direct experience with Residential Secured Lending (RESL)
  • Familiarity with real estate law or a background working in a law office focused on real estate
  • Post-secondary education/certification
What we offer:
  • Career Growth: Significant possibility for conversion to a permanent, full-time employee (FTE) based on performance and business need
  • Positive Culture: Join a supportive, positive, and inclusive work environment
  • Networking: Excellent opportunity to build valuable connections and network with multiple partners across the financial institution
  • Impactful Role: Play a vital role in a core business unit within a major financial organization

Additional Information:

Job Posted:
December 27, 2025

Expiration:
February 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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