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Bilingual Operations Account Specialist

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Aaron's

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Location:
United States , Pompano Beach

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

17.00 - 20.00 USD / Hour
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Job Description:

Call Center Renewal Agents serve as coaches to our customers, obtaining lease renewal payments and lease agreement renewals by understanding lease agreement terms and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to help bring them one step closer to ownership.

Job Responsibility:

  • Utilizes provided tools to find and renew customers. Makes direct contact over the phone with customers who have not renewed their lease agreement(s)
  • Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownership
  • Upkeep customer accounts and maintain updated customer information in the computer system
  • Documents all customer lease renewal payment appointments
  • Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise
  • Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws
  • Opens and closes the call center daily
  • May be required to carry out field visit activities visiting past due customer in-home

Requirements:

  • 6 months customer service, call center, or collection experience required
  • High School diploma or equivalent required
  • Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations
  • Strong multi-tasking, organizational, negotiation and persuasion skills
  • Proficient computer skills
  • Ability to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the call center
  • Proper telephone etiquette
  • Uphold the Company Brand and protect company assets
  • Maintain a professional appearance
  • Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s
  • Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise with the use of a dolly

Nice to have:

  • 2 years of call center experience preferred
  • 2 years of collection experience preferred
What we offer:
  • Exclusive discounts on our huge selection of products
  • Work Today, Get Paid Tomorrow! Financial well-being for your present peace of mind
  • 401(k) with generous matching for your future security
  • Sundays off to reconnect and do what you love

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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