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Randstad Logo Randstad · Banking

Bilingual mortgage retention Specialist

Canada, toronto 19.50 - 25.17 USD / Hour · Job Posted June 01, 2026
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Job Description

A results-driven and customer-focused Loyalty Renewal Specialist with expertise in mortgage renewals and retention strategies. Skilled in building strong client relationships, understanding customer needs, and providing tailored mortgage solutions that enhance satisfaction and loyalty. Demonstrates strong communication, negotiation, and problem-solving abilities to guide clients through the renewal process while ensuring compliance and achieving retention targets.

Job Responsibility

  • Manage inbound and outbound client interactions related to mortgage renewals
  • Assess customer needs and recommend appropriate renewal options and solutions
  • Retain existing clients by presenting competitive rates and value-added services
  • Clearly explain mortgage terms, rates, and renewal timelines to support informed decisions
  • Meet or exceed retention, conversion, and customer experience targets

Requirements

  • 2–3+ years of experience in financial services, customer service, or a call center environment
  • 1–2+ years of experience using CRM systems and call center tools (e.g., Salesforce or similar platforms)
  • Post-secondary education in Business, Finance, or a related field (or equivalent work experience)
  • Fully bilingual (French/English)

Nice to have

  • Experience in mortgage renewals, lending, or banking
  • Strong sales, retention, and negotiation skills
  • Proven track record of meeting or exceeding performance targets
  • Ability to handle high-volume workloads in a fast-paced environment

What we offer

  • Work-Life Balance
  • Remote
  • Team Culture: Be part of a great team known for its strong sense of community
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