Bilingual Mortgage Collections Specialist

Are you a dedicated professional with a talent for navigating complex financial conversations? We are currently seeking a Bilingual Mortgage Default Specialist to join a leading organization in the Residential Mortgage Financing industry on a 10 month contract. This is a fully remote role based in Ontario, offering you the flexibility of working from home while contributing to a high-performing team. As a Bilingual Mortgage Default Specialist, you will play a critical role by managing delinquent accounts and finding sustainable solutions for homeowners. In this Bilingual Call Centre Collections role, you will be the primary point of contact for clients across Canada. Because our client serves a diverse national portfolio, fluency in both English and French is essential. You will spend your day alternating between both languages to ensure all customers receive clear, empathetic, and professional support regarding their mortgage obligations. This position requires a balance of firm negotiation and compassionate problem-solving to mitigate risk while maintaining positive client relations.