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We are looking for a detail-oriented Bilingual Medical Scheduler to join our healthcare team on a contract basis in Silver Spring, Maryland. In this role, you will play a vital part in coordinating patient appointments and ensuring the smooth management of scheduling processes. This position requires excellent communication skills and the ability to assist patients effectively in both English and another language.
Job Responsibility:
Schedule appointments for patients while ensuring accuracy and timeliness
Maintain and update patient demographic information in the system
Contact patients to confirm appointments and provide any necessary details
Assist patients with inquiries regarding their appointments or scheduling needs
Collaborate with healthcare staff to optimize scheduling processes
Ensure all scheduling activities comply with organizational policies and procedures
Provide bilingual support to patients, addressing their needs in both English and another language
Handle rescheduling requests and cancellations efficiently
Monitor scheduling system to identify and resolve any conflicts or issues
Ensure patients receive reminders and follow-up communications for their appointments
Requirements:
Proven experience in patient scheduling within a healthcare environment
Strong bilingual communication skills, with fluency in English and another language
Proficiency in managing patient demographic information and scheduling systems
Ability to handle patient inquiries with professionalism and empathy
Excellent organizational skills and attention to detail
Familiarity with healthcare policies and scheduling procedures
Competence in using computer systems and scheduling software
Ability to work collaboratively with healthcare teams and staff
What we offer:
medical, vision, dental, and life and disability insurance