Bilingual medical reimbursement specialist

• Providing top-notch customer care to patients - including understanding their coverage, processing claims, helping to understand financing options, trouble-shooting the product and complaint resolution
• Providing support to the sales team
• Providing quick and efficient customer service via incoming phone calls and email inbox
• Liaison for insurance companies, preparing communications and scheduling follow-ups, updating files, and investigating denials
• Guiding customers through the reimbursement process and updating the sales team on reimbursement in their territories
• Updating patient files, billing, facilitating shipping or orders
• Maintaining open communication with the team on product issues and registering complaints
• Must be able to comply with company policies surround data privacy and document control

• Must be fluent in English and French, with the ability to communicate via phone and email
• Excellent written and verbal communication
• Preferred post-secondary education
• Minimum 2 years experience in the customer service field or reimbursement
• Strong negotiation skills are an asset
• Must be able to effectively manage time and projects

Strong negotiation skills

• Permanent Position
• Competitive salary of $55k-65k based on experience
• 3 Weeks Vacation
• RRSP matching
• SPP buy-in
• Benefits
• Hybrid work Schedule (3 days in office)
• Flexible Schedule possibilities for those who are interested (8:30-4:30, 9-5, 10:30-7)