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Are you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life? We are currently hiring dedicated Bilingual Caseworkers for full-time, permanent remote opportunities. In this role, you will navigate complex reimbursement processes, engage in conversations with a can-do attitude and deep empathy, and ensure that patients come first.
Job Responsibility
Coordinate and manage all aspects required to obtain prescription drug coverage for patients
Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies regarding funding and access issues
Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices to maximize reimbursement solutions
Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
Accurately document every activity and interaction in the program-specific CRM database and coordinate all related paperwork for insurance and federal funding submissions
Requirements
Minimum of 2+ years of recent experience within the last 7 years as a Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
Navigating public/private insurance funding, benefit investigations, special authorizations, and appeals
5/5 bilingual proficiency in French and English
Legally eligible to work full-time in Canada
Experience with CRM systems (such as Salesforce) and Microsoft Office
Reside in Quebec (QC) or New Brunswick (NB)
What we offer
Registered Savings Plan (RSP) with an immediate company match starting on Day 1
Access to a company stock purchase program
Immediate access to full medical, dental, and vision care packages
3 weeks of paid vacation
Designated paid sick and wellness days
Annual performance bonus potential
Annual merit review process for salary increases
Extensive programs focusing on physical, emotional, financial, and social wellness (including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, and paid parental/caregiver leave)
Home office hardware and equipment provided as per company policy