Bilingual Medical Customer Service Representative Job at Robert Half (Houston)

ROI Customer Service Representative

As an ROI Customer Service Representative, you will play a critical role in main...

Location

United States , San Bernardino

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

MUST BE BILINGUAL
Proficient in customer service, capable of effectively addressing and resolving issues
Experience in answering inbound calls in a timely and detail-oriented manner
Demonstrated skills in using spreadsheets for data organization and analysis
Proficient in Microsoft Office Suites, including Word, Excel, and PowerPoint
Ability to handle printing tasks efficiently and accurately
Experience in handling and maintaining medical records in an organized manner
Responsible for distributing faxes to the correct recipients promptly
Knowledge of R Code for statistical analysis is a plus
Must be comfortable working onsite, adhering to all safety protocols

Job Responsibility

Answering phones
Logging ROI requests
Emailing, faxing, and printing medical records

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan access

Pharmacy Services Representative

You will be responsible for the overall coordination and processing of new patie...

Location

United States , Carolina, Puerto Rico

Salary:

17.00 - 25.65 USD / Hour

CVS Health

Expiration Date

April 30, 2026

Requirements

Bilingual (English-Spanish)
6+ months experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
6+ months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
6+ months computer keyboarding experience, skills and aptitude
High school diploma or at least 1 year equivalent experience

Job Responsibility

Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues
Provide courteous and helpful customer service to customers utilizing specialty mail-order pharmacy services
Assist customers with entering new medication orders or refilling existing prescriptions
Review prescription details to ensure accuracy and compliance
Address basic customer inquiries about order status, delivery times, and tracking
Identify and escalate complex customer concerns

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings, tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

French Bilingual Customer Service Representative

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

Honduras , Tegucigalpa or San Pedro Sula

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

French Bilingual Customer Service Representative

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

South Africa , Cape Town

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Comfortable working independently in a remote setup
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

Patient Services Representative

Robert Half is seeking a friendly and detail-oriented Patient Services Represent...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual in English and Spanish (required)
Previous experience in a medical office or healthcare setting (required)
Familiarity with medical terminology and insurance verification
Experience with EMR/EHR systems is a plus
Strong customer service and communication skills
Highly organized with strong attention to detail

Job Responsibility

Greet and check in patients, ensuring a welcoming and professional experience
Answer inbound calls and assist patients in both English and Spanish
Schedule, confirm, and manage patient appointments
Verify insurance coverage, collect copays, and update patient information
Maintain accurate patient records in the system (EMR/EHR)
Assist with patient inquiries, forms, and general office support
Coordinate with clinical staff to ensure smooth daily operations

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Bilingual Customer Service Representative

Health Special Risk, Inc. is seeking a Bilingual Customer Service Representative...

Location

United States , Plano

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

High school diploma or equivalent and one to three years experience in a similar position and/or an equivalent combination of education and experience
Bilingual – English/Spanish
Previous call center experience preferred
Proficient with MS Office, specifically Outlook, Word, and Excel
In-depth knowledge of medical insurance policies and schedule of benefits
Excellent written and oral communication and interpersonal skills
High-level typing skills
Ability to remain calm in stressful situations
Ability to maintain a high level of confidentiality
Familiarity with medical terms and billing preferred

Job Responsibility

Professionally handles all incoming calls from claimants or medical providers and ensures that issues are resolved both promptly and thoroughly
Thoroughly and efficiently gathers customer information and then assess and fulfills customer needs
Provides a complete and accurate response to all questions
Creates tickets to the Claims Department for further handling of an issue identified during the call
Ensures that all follow-up calls/actions are done in a timely manner
Documents all calls and any follow-up actions
Maintains a balance between company policy and customer benefit in decision making and handles issues in the best interest of both the customer and company
Strives to meet or exceed call center metrics while providing excellent customer service
Learns and understands all types of policies administered by the company
Completes all required and assigned internal and external training before assigned due dates

What we offer

Competitive pay based on experience
Group medical, dental, vision, life, and disability benefits
Paid time off
401(k) retirement plan
Employee Stock Purchase Plan that allows our employees to purchase Brown & Brown stock at a discounted rate
Student Loan Assistance
Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Holidays
Preferred Partner Discounts

Fulltime

French Bilingual Customer Service Representative

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

Romania , Bucharest

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Comfortable working independently in a remote setup
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

Bilingual Customer Service Representative

Are you a people-oriented professional looking to make a real difference in pati...

Location

United States , Rockville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluent in English and Spanish
Healthcare or medical office experience preferred
Experience with EMR systems (Athena, Epic, etc.)
Strong patient‑service skills
High accuracy and confidentiality

Job Responsibility

Schedule patient appointments and verify insurance
Assist bilingual patient check‑ins and check‑outs
Update patient information in EMR systems
Respond to patient inquiries and route messages
Support clinic admin with records and intake forms

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Bilingual Medical Customer Service Representative

Robert Half

Location:
United States , Houston

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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Bilingual Medical Customer Service Representative

Robert Half

Location:United States , Houston

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 14, 2026

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