Bilingual Medical Customer Service Representative Job at Robert Half (Houston)

ROI Customer Service Representative

As an ROI Customer Service Representative, you will play a critical role in main...

Location

United States , San Bernardino

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

MUST BE BILINGUAL
Proficient in customer service, capable of effectively addressing and resolving issues
Experience in answering inbound calls in a timely and detail-oriented manner
Demonstrated skills in using spreadsheets for data organization and analysis
Proficient in Microsoft Office Suites, including Word, Excel, and PowerPoint
Ability to handle printing tasks efficiently and accurately
Experience in handling and maintaining medical records in an organized manner
Responsible for distributing faxes to the correct recipients promptly
Knowledge of R Code for statistical analysis is a plus
Must be comfortable working onsite, adhering to all safety protocols

Job Responsibility

Answering phones
Logging ROI requests
Emailing, faxing, and printing medical records

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan access

Customer Care Representative

Are you a highly motivated, empathetic, and fluent Bilingual Customer Service Re...

Location

Canada , Mississauga

Salary:

55000.00 - 60000.00 CAD / Year

Randstad

Expiration Date

February 15, 2026

Requirements

Exceptional written and verbal communication skills in both English and Quebecois
An outgoing, bubbly personality, and a high degree of initiative and proactivity
Proven ability to provide exceptional customer service and manage patient relationships
Ability to work effectively with limited specific instructions
Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Knowledge of medical terminology preferred, or comfort with basic anatomy (urology/catheters)
Experience with NetSuite or other accounting/ERP programs would be an asset
Ability to effectively communicate and deal with a variety of patients, including elderly individuals

Job Responsibility

Providing exceptional Customer Care by building positive, professional relationships with patients
Managing inbound phone calls and emails, and proactively making outbound calls to patients for necessary follow-up
Providing timely follow up regarding pricing, product availability, and delivery of urology supplies
Effectively communicating with customers over phone and email in both English and French would be a strong asset
Identifying customer needs and determining the appropriate course of action
Accurately processing orders and taking payments over the phone
Helping customers navigate and understand complex insurance coverage inquiries
Making professional product recommendations based on the patient's best end use
Collecting general information (DOB, insurance) from patients and ensuring the client database is updated and maintained

What we offer

Competitive Compensation: A strong salary ranging from $50,000 to $55,000
Career Growth: Significant room for advancement into new projects or other roles
Work Environment: Full-time, 5 days a week in-office position in Mississauga
Work Schedule: Consistent Monday to Friday, 9:00 AM to 5:00 PM work schedule
Comprehensive Training: Structured training provided, including shadowing, showing, teaching, and training modules
Essential Equipment: All necessary work equipment will be provided
Meaningful Work: The opportunity to be a key member of the Customer Care team, providing vital medical supplies

Fulltime

French Bilingual Customer Service Representative

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

Honduras , Tegucigalpa or San Pedro Sula

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

French Bilingual Customer Service Representative

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

South Africa , Cape Town

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Comfortable working independently in a remote setup
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

French Bilingual Customer Service Representative

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

Romania , Bucharest

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Comfortable working independently in a remote setup
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

New

Field Service Representative

At Baxter, we are deeply connected by our mission. For over 85 years, we have pi...

Location

Canada , Saskatoon

Salary:

57680.00 - 86520.00 CAD / Year

Baxter

Expiration Date

Until further notice

Requirements

2+ years of technical college, Bio-Medical field or similar technical degree
or equivalent work experience in Field Service
Bilingual (for eastern Canadian market only)
Requires high level of organizational skills
Strong written and verbal communication skills
Working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid Driver’s license with a clean driving record
Able to lift heavy equipment and testing apparatus up to 35 kg

Job Responsibility

Maintains equipment as assigned within a field territory or provides installation and maintenance support within and outside of the region
Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility
Completes paperwork, documentation and administrative tasks per policy and procedure
Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences
Delivers and removes products as well as completes functional checks
Maintain accurate inventory of trunk stock
Develops and maintains good relationships with various levels of internal and external customers
Collaborates and communicates effectively with sales, co-workers, other departments, and customers
Exhibits excellent time management skills. Participates in the on-call rotation to provide 24/7 coverage
Warehouse responsibilities may include ensuring all safety, quality & compliance procedures are adhered to for product maintenance and inventory

Fulltime

New

Guest Services Representative

Supports a strategic location in the hospital by providing resources, informatio...

Location

United States , Chicago

Salary:

18.85 - 28.30 USD / Hour

Advocate Health Care

Expiration Date

March 02, 2026

Requirements

High school diploma or equivalent
2 years experience in a customer service position, preferably in a medical field
Strong computer skills, proficient with Excel
Excellent organizational, communication, and customer service skills
Excellent quick-thinking and problem-solving skills
Can be trusted to handle confidential and sensitive information
Can make quick, ethical, and sound decisions based on unique situations involving customer needs
Can work occasional weekends and holidays
Can maintain composure and professional behavior in stressful situations
Can respond to emergency situations, and activate alarms / escalate up chain-of-command as soon as the situation requires it

Job Responsibility

Supports a strategic location in the hospital by providing resources, information, and security to visitors, patients, staff, and physicians
Provides superior customer services by greeting and welcoming each individual that they encounter
Demonstrates thorough knowledge of the hospital by answering questions for patients or visitors, and responds to meet their requests or needs
Obtains authorization / clearance before allowing visitors to proceed to their desired location, as outlined by protocol
Assures that transportation equipment is available for use in a timely and efficient manner (i.e. appropriate size and numbers of wheelchairs, walkers, etc)
Provides information regarding a patient's test/procedure, wayfinding / location of the patient's destination, inpatient room information, and other visitor information like restrictions, hours, or waiting areas
Cross-checks visitor requests with the visitor restriction list and BOLOs as a primary means to enforce patient and associate safety
Manages visitor guidelines as outlined by hospital policy
Provides recommendations and coordinates upon request for visitors seeking transportation, dining, hotel, florist, or other personal needs
Monitors and responds appropriately to infant security system in the Labor & Delivery, Mother/Baby and NICU Units

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Customer service representative - insurance

Join a dynamic team in the insurance industry! We are looking for a Bilingual (F...

Location

Canada , Montreal

Salary:

21.42 CAD / Hour

Randstad

Expiration Date

February 28, 2026

Requirements

Fluency in French and English (spoken and written) is essential
Experience in customer service or call centers within the insurance industry (minimum 3 years)
Experience in assisting policyholders, particularly in medical insurance
Excellent communication, listening, and empathy skills
Ability to multitask and manage time efficiently
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

Job Responsibility

Handle incoming calls, chats, and tickets while adhering to quality standards and response times
Develop in-depth knowledge of insurance products and services to effectively assist customers
Engage in active listening to clarify information and provide suitable solutions
Accurately document customer inquiries and resolutions
Deliver exceptional and professional customer service
Maintain high performance levels in a KPI-driven environment
Ensure compliance by strictly following policies and procedures
Collaborate with the team to foster a positive work environment

What we offer

Remote position for a great work-life balance
6-month contract with potential for extension
Stimulating and collaborative environment
Opportunity to gain solid expertise in the insurance sector

Fulltime

Bilingual Medical Customer Service Representative

Robert Half

Location:
United States , Houston

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 14, 2026

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