CrawlJobs Logo

Bilingual Loyalty Services Representative

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Chicago

Category Icon
Category:
Insurance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a dedicated and bilingual Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will provide exceptional customer service and support to policyholders, ensuring their needs are met efficiently and effectively. This is a long-term contract position, offering a dynamic work environment and opportunities for growth and skill development.

Job Responsibility:

  • Deliver outstanding customer service to policyholders by addressing inquiries, resolving issues, and providing information about insurance products and services
  • Handle both inbound and outbound calls to assist customers with cancellation requests, review product benefits, and resolve service or claims-related concerns
  • Collect and process premium payments, including past-due amounts, and support additional areas such as claims intake, policy administration, billing, and agent servicing as needed
  • Maintain high-quality service standards by independently handling calls using tools and resources acquired during training
  • Accurately document and input data into multiple applications while ensuring compliance with organizational standards
  • Provide clear instructions and set expectations for policyholders regarding their policies and services
  • Consistently meet or exceed departmental performance metrics, including quality, handle time, and close rate
  • Exhibit strong teamwork and align with organizational objectives by supporting process improvements and sharing feedback with leadership
  • Conduct needs assessments to determine the best solutions for policyholders and assist in retaining their coverage
  • Perform additional duties as assigned to support the overall success of the team

Requirements:

  • High school diploma required
  • a bachelor’s degree is preferred
  • Bilingual proficiency is mandatory to effectively communicate with diverse customers
  • Previous experience in sales or customer service is a plus
  • Licensed to sell health and life insurance is a strong advantage
  • Excellent verbal and written communication skills to provide clear and detail-oriented service
  • Strong problem-solving skills and critical thinking abilities to resolve service or claim-related issues
  • Ability to work collaboratively with team members and contribute to a positive work environment
  • Flexibility to work various shifts within the designated timeframe

Nice to have:

  • Previous experience in sales or customer service
  • Licensed to sell health and life insurance
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 04, 2026

Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Bilingual Loyalty Services Representative

Customer Service Representative

We are in the process of recruiting a bilingual Spanish, Vietnamese, or Mandarin...
Location
Location
United States , West Covina
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Applicant must have a minimum of one year of experience in a customer service role
  • proficiency in handling customer queries and complaints, demonstrating excellent customer service skills
  • capable of performing data entry tasks with high accuracy
  • must have working knowledge of Microsoft Word for document creation and editing
  • familiarity with Microsoft Outlook for managing detail oriented email correspondence and scheduling
  • strong ability to handle high-stress situations and maintain composure while dealing with customers
  • excellent interpersonal and communication skills to effectively interact with customers
  • proven problem-solving skills to address customer issues effectively and efficiently
  • demonstrated ability to work in a team-based environment
  • openness to work in different shifts, including weekends and holidays, as per business requirements.
Job Responsibility
Job Responsibility
  • Provide stellar customer service through inbound and outbound call handling
  • carry out member services, ensuring all customer needs are met
  • maintain meticulous records of customer interactions and transactions
  • resolve customer inquiries and concerns promptly and professionally
  • utilize Microsoft Word and Outlook to manage customer data and communications
  • process customer requests accurately, demonstrating a keen eye for detail
  • adapt to varying work pace, managing tasks efficiently during busy periods
  • contribute to a team culture that values loyalty and cooperation
  • participate in training programs to continuously improve skills and knowledge
  • monitor customer accounts, taking necessary action when required.
What we offer
What we offer
  • Medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • access to 401(k) plan.
  • Fulltime
Read More
Arrow Right

Part Time Bilingual Customer Service Representative

Join an iconic Quebec company in Quebec City as a bilingual customer service age...
Location
Location
Canada , Quebec
Salary
Salary:
20.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 05, 2026
Flip Icon
Requirements
Requirements
  • Bilingual in English and French, both spoken and written
  • Call Center experience required
  • Highly tech-savvy, able to juggle multiple software programs, chat platforms, and telephony tools simultaneously
  • Knowledge of Microsoft Office Suite
  • Empathy to understand customer needs and anticipate their expectations
  • Friendly and warm personality, demonstrating a genuine pleasure in interacting with the public
  • Problem-solving and conflict management skills (complaint handling) with calm and diplomacy
  • Rigorous, organized, and detail-oriented to ensure impeccable follow-up
  • Strong team spirit to integrate into a collaborative and dynamic customer relations environment
Job Responsibility
Job Responsibility
  • Proactively support customers throughout the purchasing cycle: before ordering (advice), during (technical support), and after (follow-up and satisfaction)
  • Respond, in both French and English, to questions about purchases, online order status, merchandise, returns, and the loyalty program
  • Navigate our various platforms
  • Manage complaints and sensitive situations with empathy, turning every dissatisfaction into an opportunity to strengthen customer relationships
  • Perform rigorous order tracking and coordinate with logistics services to ensure delivery promises are met
  • Guide users in navigating the website and using new technologies related to online shopping
  • Promote the benefits of the loyalty program
  • Accurately document each interaction in customer relationship management systems to ensure seamless service continuity
  • Collaborate with internal teams to provide customer feedback and continuously optimize the web purchasing process
What we offer
What we offer
  • Permanent position
  • Group insurance
  • Telemedicine service
  • Employee and family assistance program
  • RRSP
  • Up to 40% discount in stores
  • Access to a gym
  • Free parking
  • Parttime
Read More
Arrow Right

Part Time Bilingual Customer Service Representative

Join an iconic Quebec company in Quebec City as a bilingual customer service age...
Location
Location
Canada , Quebec
Salary
Salary:
20.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 08, 2026
Flip Icon
Requirements
Requirements
  • Bilingual in English and French, both spoken and written
  • Call Center experience required
  • Highly tech-savvy, able to juggle multiple software programs, chat platforms, and telephony tools simultaneously
  • Knowledge of Microsoft Office Suite
  • Empathy to understand customer needs and anticipate their expectations
  • Friendly and warm personality, demonstrating a genuine pleasure in interacting with the public
  • Problem-solving and conflict management skills (complaint handling) with calm and diplomacy
  • Rigorous, organized, and detail-oriented to ensure impeccable follow-up
  • Strong team spirit to integrate into a collaborative and dynamic customer relations environment
Job Responsibility
Job Responsibility
  • Proactively support customers throughout the purchasing cycle: before ordering (advice), during (technical support), and after (follow-up and satisfaction)
  • Respond, in both French and English, to questions about purchases, online order status, merchandise, returns, and the loyalty program
  • Navigate our various platforms
  • Manage complaints and sensitive situations with empathy, turning every dissatisfaction into an opportunity to strengthen customer relationships
  • Perform rigorous order tracking and coordinate with logistics services to ensure delivery promises are met
  • Guide users in navigating the website and using new technologies related to online shopping
  • Promote the benefits of the loyalty program
  • Accurately document each interaction in customer relationship management systems to ensure seamless service continuity
  • Collaborate with internal teams to provide customer feedback and continuously optimize the web purchasing process
What we offer
What we offer
  • Permanent position
  • Group insurance
  • Telemedicine service
  • Employee and family assistance program
  • RRSP
  • Up to 40% discount in stores
  • Access to a gym
  • Free parking
  • Parttime
Read More
Arrow Right

Part Time Bilingual Customer Service Representative

Join an iconic Quebec company in Quebec City as a bilingual customer service age...
Location
Location
Canada , Quebec
Salary
Salary:
20.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
May 28, 2026
Flip Icon
Requirements
Requirements
  • Bilingual in English and French, both spoken and written
  • Call Center experience required
  • Highly tech-savvy, able to juggle multiple software programs, chat platforms, and telephony tools simultaneously
  • Knowledge of Microsoft Office Suite
  • Empathy to understand customer needs and anticipate their expectations
  • Friendly and warm personality, demonstrating a genuine pleasure in interacting with the public
  • Problem-solving and conflict management skills (complaint handling) with calm and diplomacy
  • Rigorous, organized, and detail-oriented to ensure impeccable follow-up
  • Strong team spirit to integrate into a collaborative and dynamic customer relations environment
Job Responsibility
Job Responsibility
  • Proactively support customers throughout the purchasing cycle: before ordering (advice), during (technical support), and after (follow-up and satisfaction)
  • Respond, in both French and English, to questions about purchases, online order status, merchandise, returns, and the loyalty program
  • Navigate our various platforms
  • Manage complaints and sensitive situations with empathy, turning every dissatisfaction into an opportunity to strengthen customer relationships
  • Perform rigorous order tracking and coordinate with logistics services to ensure delivery promises are met
  • Guide users in navigating the website and using new technologies related to online shopping
  • Promote the benefits of the loyalty program
  • Accurately document each interaction in customer relationship management systems to ensure seamless service continuity
  • Collaborate with internal teams to provide customer feedback and continuously optimize the web purchasing process
What we offer
What we offer
  • Permanent position
  • Group insurance
  • Telemedicine service
  • Employee and family assistance program
  • RRSP
  • Up to 40% discount in stores
  • Access to a gym
  • Free parking
  • Parttime
Read More
Arrow Right

Part Time Bilingual Customer Service Representative

Join an iconic Quebec company in Quebec City as a bilingual customer service age...
Location
Location
Canada , Quebec
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 08, 2026
Flip Icon
Requirements
Requirements
  • Bilingual in English and French, both spoken and written
  • Call Center experience required
  • Highly tech-savvy, able to juggle multiple software programs, chat platforms, and telephony tools simultaneously
  • Knowledge of Microsoft Office Suite
  • Empathy to understand customer needs and anticipate their expectations
  • Friendly and warm personality, demonstrating a genuine pleasure in interacting with the public
  • Problem-solving and conflict management skills (complaint handling) with calm and diplomacy
  • Rigorous, organized, and detail-oriented to ensure impeccable follow-up
  • Strong team spirit to integrate into a collaborative and dynamic customer relations environment
Job Responsibility
Job Responsibility
  • Proactively support customers throughout the purchasing cycle: before ordering (advice), during (technical support), and after (follow-up and satisfaction)
  • Respond, in both French and English, to questions about purchases, online order status, merchandise, returns, and the loyalty program
  • Navigate our various platforms
  • Manage complaints and sensitive situations with empathy, turning every dissatisfaction into an opportunity to strengthen customer relationships
  • Perform rigorous order tracking and coordinate with logistics services to ensure delivery promises are met
  • Guide users in navigating the website and using new technologies related to online shopping
  • Promote the benefits of the loyalty program
  • Accurately document each interaction in customer relationship management systems to ensure seamless service continuity
  • Collaborate with internal teams to provide customer feedback and continuously optimize the web purchasing process
What we offer
What we offer
  • Permanent position
  • Group insurance
  • Telemedicine service
  • Employee and family assistance program
  • RRSP
  • Up to 40% discount in stores
  • Access to a gym
  • Free parking
  • Parttime
Read More
Arrow Right

Bilingual Customer Service Representative

Are you a bilingual communicator who thrives in a high-energy environment? We ar...
Location
Location
Canada , Toronto
Salary
Salary:
20.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
May 14, 2026
Flip Icon
Requirements
Requirements
  • Strong Bilingualism (French/English)
  • High volume Call center experience
  • Must seamlessly navigate MS Teams, Outlook, Excel, CRM and call center software
  • Solution-Oriented
  • Growth Mindset, open to constructive criticism
  • Must have a reliable personal PC/laptop available for use during your first week of onboarding and training
  • Must be hard-wired (Ethernet) internet connection (Wi-Fi is not permitted for this role)
Job Responsibility
Job Responsibility
  • Place new redemption orders and process replacement orders for damaged or lost items
  • Navigate various internal channels to ensure customer inquiries are routed and resolved correctly
  • Assist with loyalty point balances, fraud concerns, and site navigation
  • Maintain accurate records of all customer interactions in the CRM
  • Handle 50–60 inbound calls per day (on average) approximately 50% of your interactions will be in French
What we offer
What we offer
  • 100% Remote role
  • Competitive Pay of $20/hour (with potential increase after 6 months *performance-based)
  • Bonus Opportunities
  • Recognition Program
  • Possibility of Permanence
  • Full Benefits (Upon Permanent Status)
  • Fulltime
Read More
Arrow Right

Customer Service Representative

We are seeking a candidate with Customer Care experience who can demonstrate pro...
Location
Location
United States , Cerritos
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma
  • Minimum 1 year in an office customer service environment
Job Responsibility
Job Responsibility
  • Research and resolve customer inquiries
  • Interact with customers to provide information in response to inquiries, concerns, and requests about products and services, including following through to completion on product returns and claims
  • Work with sales representatives, accounting, and the shipping department to process customer requests and concerns
  • Confirm orders, obtain payment information, and documents
  • Respond to customer questions efficiently and effectively through the use of active listening, personalization techniques and focusing on adding value
  • Build formal and informal relationships with customers and internal team members to drive customer loyalty and retention
  • Manage assigned accounts and review their performance
  • Provide supervisor/manager with timely updates on order processing, shipping, and back orders
  • May be asked to back up the front desk receptionist for a limited time, including greeting visitors, triaging phone calls, and other administrative tasks
  • Participate in tradeshows and showroom set-ups
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • competitive compensation
  • Fulltime
Read More
Arrow Right

Inside Sales Retail Representative

The SDR Retail position has a specific focus on managing an assigned portfolio o...
Location
Location
Spain , Sant Feliu de Llobregat
Salary
Salary:
Not provided
cosentino.com Logo
Cosentino HQ Miami
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or at least 5 years of relevant work experience in sales and retail sector, ideally in Interior Design or related industries
  • Excellent verbal and written communication, bilingual in English
  • Experience with Salesforce preferably or other CRMs
  • Ability to customize the pitch based on the needs and particularities of the client and their business context
  • Proven experience in high‑volume outbound calling and emailing to SMB customers
  • Proven creative problem-solving approach and strong analytical skills
  • Target‑driven mindset with a track record of meeting or exceeding KPIs (calls, meetings, conversions)
Job Responsibility
Job Responsibility
  • Manage and develop a portfolio of client accounts for kitchen & bath stores and fabricators, maintaining a strong relationship with current clients, ensuring their satisfaction and loyalty to Cosentino. Additionally, identify growth opportunities within existing accounts and propose appropriate commercial actions for each
  • Generate demand for our products during calls, aiming to drive direct or indirect purchases by the assigned accounts, impacting sales incrementality
  • Increase the adoption and use of Professional Digital Platforms and their respective services across all assigned accounts. Ensure autonomous and efficient connection and communication with Cosentino using the platforms
  • Make cold and follow-up calls to the assigned portfolio, while also sending emails and providing support through WhatsApp or any other approved communication channel, with the goal of presenting the company's products, promotions, and services
  • Maintain and update the client database in the CRM, updating account information in Salesforce, obtaining additional information to allow better account segmentation, and removing closed accounts from the database when necessary. Ensure data accuracy and integrity to facilitate sales activities
  • Improve our sales efficiencies, reducing the workload of this type of accounts for the field sales team, optimizing management times and workload
  • Collaborate with the sales team to develop effective prospecting and account management strategies, following up on missions sent to the sales teams
  • Participate in follow-up meetings with sales teams, the central HQ team, Center Managers, and Regional Directors
  • Provide detailed monthly reports of your work and the results obtained against set objectives
  • Offer excellent customer service and resolve any issues that may arise in managing these types of accounts
What we offer
What we offer
  • You will join a company: With an international mindset and presence in 100+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project
  • Fulltime
Read More
Arrow Right