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Bilingual Japanese Customer Support Specialist

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STAFFVIRTUAL

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Location:
Philippines , Angeles, Mabalacat, Pampanga

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Bilingual Japanese Customer Support Specialist - Pampanga

Job Responsibility:

  • Deliver world-class support via email and phone to our Earner & Spender clients with clear, prompt, and helpful solutions
  • Provide timely insights to stakeholders using logical and effective communication channels
  • Improve processes to enhance the customer experience, focusing on retention and satisfaction for high-value clients
  • Identify patterns in customer interactions to optimize support systems as we grow
  • Maintain excellence in core responsibilities while contributing to the teams long-term success
  • Thrive in a high-volume, fast-paced environment across service industries, retail, hospitality, or other support areas
  • Manage multiple tasks efficiently under pressure in a complex environment

Requirements:

  • 1–2 years of work experience
  • Bachelors degree
  • Ability to quickly identify and resolve customer issues, with a strong problem-solving mindset
  • Customer-first attitude, taking independent and appropriate actions to support clients
  • Open to 24x7 support with rotating day/night shifts and weekend offs (40 hours/week)
  • Bilingual in Japanese and English, with proficiency in spoken and written communication

Nice to have:

Previous customer experience is a plus

What we offer:
  • HMO coverage
  • Leave credits
  • Allowances
  • Attendance bonus
  • Monthly prizes and bonuses
  • Referral bonus up to PHP 30,000

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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