Bilingual Japanese Customer Service Representative Job at CVS Health (Work at Home)

Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls
Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty
Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries
Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry
Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved
Performs required training to understand how to use tools available to recall necessary information

Requirements

1 year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
High-speed internet with the ability to hardwire via ethernet from cable modem to PC
1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
Japanese Bi-lingual, must pass a written and verbal assessment

Nice to have

Prefer healthcare work experience and familiarity with benefits, insurance, medical terminology
1+ year of experience in a call center setting, specifically related to inbound calls
Strong communication skills (oral and written)
Strong analytical and problem-solving skills
Active listening proficiency
Ability to be receptive to feedback and to embrace continuous improvement
Positive attitude and strong interpersonal skills
Ability to display empathy towards customers' needs and concerns
Desire to contribute to building a positive team spirit

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

CVS Health - All Job Offers

Select Country

Bilingual Japanese Customer Service Representative

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Bilingual Japanese Customer Service Representative

Marketing (Sales) Development Representative

Seasonal 3.5T Delivery Driver

Hgv Class 2 Driver

Payroll Analyst

18t Delivery Driver

Picker

Warehouse Operative

Digital Product Analyst

Our AI answers in your language