Bilingual Japanese Customer Service Representative, CVS Health

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues passionate about transforming health care. This customer service role involves addressing member inquiries, working collaboratively, and ensuring customer satisfaction through effective communication.

Job Responsibility:

Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls
Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty
Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries
Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry
Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved
Performs required training to understand how to use tools available to recall necessary information

Requirements:

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
High-speed internet with the ability to hardwire via ethernet from cable modem to PC
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
Japanese Bi-lingual, written and verbal

Nice to have:

Prefer healthcare work experience and familiarity with benefits, insurance, medical terminology
1+ year of experience in a call center setting, specifically related to inbound calls
Strong communication skills (oral and written)
Strong analytical and problem-solving skills
Active listening proficiency
Ability to be receptive to feedback and to embrace continuous improvement
Positive attitude and strong interpersonal skills
Ability to display empathy towards customers’ needs and concerns
Desire to contribute to building a positive team spirit

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
October 28, 2025

Expiration:
November 29, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Bilingual Japanese Customer Service Representative