Bilingual Japanese Concierge Job at Robert Half (Honolulu)

Job Description

As a Concierge, you will play a key role in shaping a welcoming and elevated experience for everyone who enters the property. You’ll serve as a trusted resource, providing assistance, answering questions, and anticipating needs before they arise.

Job Responsibility

Welcome guests, visitors, and property personnel in a professional, courteous, and efficient manner
Deliver a high level of customer service across in-person, phone, email, and digital interactions
Create a premium guest experience by offering thoughtful, personalized assistance
Manage visitor sign-in procedures in accordance with building and tenant policies
Confirm visitor authorization and ensure compliance with security and access protocols
Maintain up-to-date knowledge of property amenities, retail offerings, dining options, events, and surrounding neighborhood resources
Recommend services, retailers, events, and experiences that align with guest interests and needs
Anticipate guest requests and proactively identify solutions
Respond promptly to tenant inquiries and requests throughout the day
Provide accurate building information and general assistance to tenants and visitors
Escalate building, service, or security-related concerns to the appropriate management contacts
Build and maintain strong working relationships with building management, tenants, vendors, retailers, and other local partners
Support a positive, professional front-of-house environment at all times

Requirements

Fluency in Japanese and English required
Previous experience in concierge, hospitality, customer service, front desk, or guest relations preferred
Strong ability to work independently while also collaborating effectively with a team
Excellent verbal and written communication skills
Ability to answer multi phone lines and provide excellent customer service
Customer-service mindset with a warm, polished, and approachable demeanor
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Event coordination or lifestyle service experience is a plus
Knowledge of the local area, including transportation, restaurants, hotels, and attractions, is highly preferred
Professional, upbeat, and solution-oriented personality
Ability to quickly assess guest needs and provide the most appropriate level of service

Nice to have

Previous experience in concierge, hospitality, customer service, front desk, or guest relations preferred
Event coordination or lifestyle service experience is a plus
Knowledge of the local area, including transportation, restaurants, hotels, and attractions, is highly preferred

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Robert Half - All Job Offers

Select Country

Bilingual Japanese Concierge

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Bilingual Japanese Concierge

Guest Relations Officer

Technical Accounting Lead

Programme Tutor - ESOL

Spect Technologist

Senior Finance Business Partner

Pediatric Physical Therapist, Outpatient Rehab

Optical Assistant

H&S Officer (Site-based)

Our AI answers in your language