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Randstad, in partnership with a global leading logistic company in Japan office, is seeking a dynamic IT Project Lead /Infrastructure Manager. Serving as the Project Lead for Japan, you will drive critical ITinfrastructure transformations, including office migrations, Microsoft Intune deployments, and theimplementation of MMP security tools across numerous domestic facilities.In this role, you will balance high-level project management with team leadership. You willoversee a small internal IT support team that serves over 1,000 users, acting as the highestpoint of escalation. You will also serve as the primary bridge coordinating between local facilityPoints of Contact (PoCs), external vendors, and global IT teams (including planning,infrastructure security, and global service support) outside of Japan.
Job Responsibility:
Project Leadership & Implementation: Lead end-to-end IT projects for Japan, including upcoming office migrations and a massive Windows system upgrade across the organization
Spearhead the local implementation of the MMP security tool and global product migrations (e.g., Microsoft Intune)
Team Management & IT Support Escalation: Manage and support a small, dedicated IT support team responsible for basic troubleshooting for over 1,000 internal users
Act as the final escalation point for complex technical issues, new device support, and inquiries related to internal PCs and logistics scanner devices
Coordinate closely with PoCs at various facilities across Japan and partner with global service support when local teams cannot resolve an issue
Global & Local Coordination: Collaborate extensively with cross-border teams, including global planning teams and the infrastructure security team
Manage relationships with local vendors and telecom companies to ensure seamless project delivery
Performance & SLA Management: Take full ownership of IT performance metrics. Ensure strict adherence to IT support SLAs and high overall IT user satisfaction
Meet all project completion KPIs and strictly manage project budgets to align with corporate requirements
Requirements:
English: Business-level conversation is required, as the Team Lead is based in Hong Kong and speaks only English
Japanese: Fluent level (Reading and writing skills are mandatory)
IT Project Management: Proven experience in Large-scale IT Project Management is required. Must have a track record of leading office migrations, security tool implementations, and phased system rollouts
Team Leadership: Experience managing or guiding an IT support team and acting as an escalation point for complex technical issues
Stakeholder Management: Exceptional ability to coordinate across multiple facilities, external vendors, and global IT departments
Demonstrated experience managing or participating in large-scale phased rollouts (e.g., Windows OS updates, MDM deployments) for organizations with several thousand users
Strong technical knowledge of Microsoft Intune (migration, deployment, and management) and enterprise Windows environments
Solid foundation in L2 IT technical support and end-user troubleshooting
Excellent communication and negotiation skills to manage multiple stakeholders and external vendors