Bilingual Issuer Services Operations Analyst

• Read, analyze, and interpret contracts for diverse clients across various jurisdictions
• Provide necessary comments on business checklists based on contract analysis
• Review, input, or approve operational activities within the business platform, adhering to the checklists
• Review, input, or approve evidence of tasks performed in the system or Sharedrive
• Review, input, or approve daily activities according to client contractual obligations, utilizing our core system as a tickler
• Execute collateral obligations as per contract rules, including calculations, waterfalls, and notifications
• Review, input, or approve commission collection letters to clients, considering A&T contract terms and frequency
• Understand the disbursement of funds workflow for Issuer Services Business
• Review, input, or approve client instruction information into the payment system to facilitate fund distributions (domestic transfers, checks, international transfers, book-to-book) as per contract terms
• Daily balance accounts for various A&T contracts
• Ensure transactions are executed within required timeframes
• Complete daily control logs to confirm all instructions received were performed
• Collaborate with the preparation of the local regulatory reports for Agency & Trust business required by Latin American regulators
• Review, input, or approve monthly internal financial statements of trust agreements
• Review, input, or approve metrics and controls related to activities performed, as defined by bank policies or internal decisions
• Review, input, or approve operational deal implementation and termination activities for Agency & Trust deals in Latin America
• Participate on projects for Agency & Trust business as required
• Support end-to-end LATAM Agency & Trust Operational activities, including coordination with teams in different countries
• Update procedures, instructions, manuals, and checklists
• Collaborate with the local control team of the Secured Room responsible for A&T contracts
• Respond to emails from internal and external clients in a timely manner
• Act as a backup for colleagues and provide support for other assigned activities

• Bachelor's Degree required, specialization in Economics, Finance, Business Administration, or Accounting
• Preferable experience in Agency and Trust business within a financial institution (Capital Markets and Fiduciary Products)
• Minimum 3 years of experience in the financial services industry
• Proficiency in English and Spanish (Portuguese desirable)
• Availability to work on holidays and across different time zones to service Latin American countries
• Ability to be in the office as required by the supervisor
• Advanced knowledge in Microsoft Word, Excel, and PowerPoint
• Capability to use multiple systems simultaneously
• ability to absorb modules and commands for day-to-day operations
• Ability to work effectively as a member of the Operations Team
• Ability to manage a heavy workload and tight deadlines under pressure
• Excellent attention to detail and accuracy
• Experience interacting with all levels (Junior, Middle, Seniors) and communicating effectively
• Strong focus on controls
• Excellent client relationship skills
• Proven interpersonal skills
• customer-focused, highly organized, and proactive
• Quick learner
• Ability to analyze and interpret legal documents
• Knowledge of the bank's policies is required to execute activities

Portuguese language skills desirable

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
• discretionary and formulaic incentive and retention awards