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Bilingual Inside Sales Representative - Stoney Creek Are you a professional, growth-oriented communicator fluent in both English and French? We are seeking a high-caliber Bilingual Inside Sales Coordinator to join a leading global provider of industrial automation and repair solutions at their Stoney Creek facility. This is a 100% on-site, permanent full-time position designed for an individual who is serious about long-term professional development within the manufacturing & logistics sector. In this dynamic role, you will be the primary point of contact for customer inquiries originating from across North America. You will manage the entire sales cycle, from responding to initial telephone or digital inquiries to sourcing products and negotiating the best possible purchase prices for specialized industrial components like PLCs and automation hardware. This position requires a "business-owner" mindset, where you actively identify sales opportunities, promote value-added lines, and ensure a high degree of customer satisfaction through every interaction. ... Working within a professional, open call center environment, you will interact with various departments to meet customer commitments effectively. As part of the manufacturing & logistics team, you will be expected to maintain a fast pace, managing a minimum of 25 transactions daily and making proactive outbound calls to develop new business and follow up on leads. Our client is looking for local talent residing within approximately 30 minutes of the Stoney Creek office to ensure long-term success and consistency in the role.
Job Responsibility
Serve as the primary point of contact for bilingual (French/English) customer inquiries via phone and email
Manage sales opportunities from inquiry to billable sale
Prepare and enter detailed quotations (target 20/day) and sales orders accurately into the CRM system
Source products, check inventory, and negotiate purchase prices for new items
Correspond professionally with customers to ensure a high degree of satisfaction
Interact with internal departments (purchasing, warehousing, etc.) to meet customer commitments
Pro-actively develop new business through outgoing customer calls
Requirements
Fluency in English and French (bilingualism is mandatory for the language premium and role requirements)
Previous inside sales experience or customer service representative experience is required
High caliber of professionalism and a serious commitment to long-term career growth
Reside within approximately 45 minutes of the Stoney Creek office
Ability to work 100% on-site in a professional call center setting
Strong computer skills and familiarity with the manufacturing & logistics industry cycles
Strong computer proficiency with the ability to learn and master complex, automated business and sales systems
Advanced proficiency in Microsoft Office, including Excel for data tracking and Outlook for professional communication
Excellent verbal and written communication skills in both English and French to serve a bilingual market
Proven ability to multi-task and work effectively in a high-volume, fast-paced environment
Strong problem-solving abilities and a solutions-oriented approach to customer service
Demonstrated ability to sell and understand the full sales cycle within a distribution or industrial context
Exceptional attention to detail, particularly regarding technical specifications and order entry
What we offer
Full-time permanent position
Starting wage: $25.00 per hour (with wage increase program)
Uncapped commission plan (eligible after 3 months)
2 weeks vacation and 5 sick days to start
Comprehensive benefits package (eligible after 1 month)
RRSP matching plan (up to 3% after 2 months)
Clear advancement opportunities with a structured leveling system
Positive, goal-oriented, and celebratory team culture
On-site parking (free)
Business casual dress code (jeans are okay) with company-provided polo shirts
Hours: 8:00 AM - 5:00 PM, occasionally 9:00 AM - 6:00 PM