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Are you a fluently bilingual professional with a "business-owner" mindset? We’re looking for a high-caliber Inside Sales Representative to join our premier Stoney Creek team. This isn’t just a job; it’s a career-defining move into the heart of the global manufacturing and logistics sector. If you thrive in a fast-paced environment and love the thrill of managing the full sales cycle—from the first "Hello" to the final handshake—we want to meet you.
Job Responsibility:
Serve as the primary point of contact for bilingual (French/English) customer inquiries via phone and email
Manage sales opportunities from inquiry to billable sale
Prepare and enter detailed quotations (target 20/day) and sales orders accurately into the CRM system
Source products, check inventory, and negotiate purchase prices for new items
Correspond professionally with customers to ensure a high degree of satisfaction
Interact with internal departments (purchasing, warehousing, etc.) to meet customer commitments
Pro-actively develop new business through outgoing customer calls
Requirements:
Fluency in English and French (bilingualism is mandatory)
Previous inside sales experience or customer service representative / call center experience is required
High caliber of professionalism and a serious commitment to long-term career growth
Reside within approximately 45 minutes of the Stoney Creek office
Ability to work 100% on-site in a professional call center setting
Strong computer skills and familiarity with the manufacturing & logistics industry cycles
Strong computer proficiency with the ability to learn and master complex, automated business and sales systems
Advanced proficiency in Microsoft Office, including Excel for data tracking and Outlook for professional communication
Excellent verbal and written communication skills in both English and French
Proven ability to multi-task and work effectively in a high-volume, fast-paced environment
Strong problem-solving abilities and a solutions-oriented approach to customer service
Demonstrated ability to sell and understand the full sales cycle within a distribution or industrial context
Exceptional attention to detail, particularly regarding technical specifications and order entry
What we offer:
Full-time permanent position
Starting wage: $25.00 per hour (with increases expected within the first 3, 6 and 12 months)
Uncapped commission plan (eligible after 3 months)
2 weeks vacation and 5 sick days to start
Comprehensive benefits package (eligible after 1 month)
RRSP matching plan (up to 3% after 2 months)
Clear advancement opportunities with a structured leveling system
Positive, goal-oriented, and celebratory team culture
On-site parking (free)
Business casual dress code (jeans are okay) with company-provided polo shirts