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We are seeking motivated candidates interested in utilizing their HR skills for a 6-month contract with a reputable insurance company. This role will act as the first point of contact for employees and leaders seeking HR support, handling inquiries via phone and case management system. The goal is to provide timely, accurate, and customer-focused guidance on HR policies, processes, and systems, ensuring a smooth and consistent employee experience.
Job Responsibility:
Handle HR inquiries via phone and case management system, triaging, resolving, and escalating issues as needed while meeting service level agreements
Process HR transactions accurately in systems, ensuring alignment with policies, SOPs, and best practices
Guide employees and leaders on HR tools, self-service resources, and policies to enable successful self-service and understanding of processes
Serve as a subject matter expert, contribute to process improvements, maintain knowledge documentation, monitor KPIs, and collaborate cross-functionally to enhance service quality and operational excellence
Requirements:
HR experience or willingness to pursue certification
knowledge of HR systems is a plus
Bilingual (French and English)
Detail-oriented, customer-focused, with strong communication and problem-solving skills
Able to work effectively in a fast-paced, high-volume environment