Bilingual Home Care Service Coordinator

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards

• Must have high school diploma or equivalent
• 1 year of Industry experience required
• Interpersonal, organizational and communication skills
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program
• Must have reliable transportation for local travel and marketing as needed
• Bilingual

Supervisory and/or home care experience preferred

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts