Bilingual Home Care Service Coordinator Job at Arcadia Home Care and Staffing

Care Coordinator I- Bilingual

Join Our Team and Make a Difference! Are you looking for an impactful role where...

Location

United States

Salary:

16.50 - 21.50 USD / Hour

One Call

Expiration Date

Until further notice

Requirements

A high school diploma or GED is required
Associate or Bachelor’s degree is preferable
or the equivalent combination of education training and work experience
Knowledge of the company’s products services and business operations to enable resolution of customer inquiries
Excellent customer service skills
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
Ability to work in an environment that aligns with the company's diversity equity inclusion and belonging standards

Job Responsibility

Provides customer support to business customers via the telephone and/or Internet
Handles customer inquiries and resolves simple and basic support issues such as address changes processing orders warranty or billing/payment
For product or service-related issues will move customer to appropriate Product Support Specialist
Performs other administrative duties as requested
Serves as primary contact for inbound customers issues
Escalates more technical product-related issues to the proper Product Support department
Processes a high volume of customer inquiries of One Call Care Management products and services and resolves a targeted percentage of those inquiries
Troubleshoots customer problems identifies the root cause of the problem and uses tool and resources appropriately to determine how to resolve customer problems
When unable to resolve the problem in a reasonable amount of time will escalate to the appropriate resource
Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge

What we offer

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
and company-paid life insurance and short and long-term disability coverage
Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Fulltime

Care Coordinator Associate

CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for a C...

Location

United States , Plains

Salary:

Not provided

CareGivers America

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ years of Customer Service experience required
1+ years of Home Care experience preferred
Bilingual in English & Spanish preferred

Job Responsibility

Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers
Collaborate with internal teams to determine patient eligibility and initiate the intake process
Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination
Address inquiries, concerns, and provide guidance on accessing services and resources
Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences
Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs
Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals
Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication
Provide compassionate and empathetic support to patients and their families throughout the care coordination process

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Bilingual Care Coordinator Associate

CareGivers America - SEPA, a Modivcare Personal Care Service, is looking for a B...

Location

United States , Jenkintown

Salary:

17.00 - 20.00 USD / Hour

CareGivers America

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ years of customer service experience required
1+ years of home healthcare experience preferred
Bilingual in English & Spanish required

Job Responsibility

Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers
Collaborate with internal teams to determine patient eligibility and initiate the intake process
Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination
Address inquiries, concerns, and provide guidance on accessing services and resources
Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences
Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs
Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals
Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication
Provide compassionate and empathetic support to patients and their families throughout the care coordination process

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Family Services Coordinator

The Family Services Coordinator responsibilities include providing case manageme...

Location

United States , Los Angeles

Salary:

29.38 - 43.70 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors degree in child development social work psychology human development or a related field
Wraparound training
Familiarity with DMH documentation requirements
Ability to function as a member of an interdisciplinary team
Ability to assess families across a broad spectrum of areas recognizing professional boundaries and the need for consultation from other disciplines
Experience working with low-income families and families from diverse cultural and ethnic backgrounds
Empathy warmth and the ability to establish ongoing supportive relationships with an ethnically diverse population
Knowledge of the agencies in the Pico-Union and downtown Los Angeles areas that serve low-income families
Familiarity with the effects of parental alcohol and/or other drug abuse on family health parenting and general functioning
Experience in making home visits to low-income families

Job Responsibility

Providing case management and teaching and demonstrating activities according to the child and familys plan of care
Works in collaboration with a team of professionals to ensure child safety and stability
Provides parenting education activities as well as referrals advocacy support and anticipatory guidance for a caseload of 10 to 11 families
Perform duties in alignment with the vision and values of the organization
Responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost effective manner

What we offer

Medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

On-call care coordinator associate

CareGivers America - SEPA, a Modivcare Personal Care Service, is looking for a O...

Location

United States , Jenkintown

Salary:

18.00 - 20.00 USD / Hour

CareGivers America

Expiration Date

Until further notice

Requirements

Bilingual in English & Spanish required
High school diploma or equivalent
1+ years of customer service experience required
1+ years of home healthcare experience preferred

Job Responsibility

Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers
Collaborate with internal teams to determine patient eligibility and initiate the intake process
Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination
Address inquiries, concerns, and provide guidance on accessing services and resources
Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences
Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs
Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals
Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication
Provide compassionate and empathetic support to patients and their families throughout the care coordination process

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Scheduling Coordinator

Works collaboratively with the CFO and the Billing Manager to reconcile employee...

Location

United States , Feeding Hills

Salary:

Not provided

Above All Talent Solutions

Expiration Date

Until further notice

Requirements

Must be a high school graduate or have a GED equivalency
Minimum of 2 years of responsible office experience, preferably in home care
Education and/or experience in computer operations/data processing within the past 2 years
Maintains a current driver’s license and auto insurance, or can verify reliable transportation while on the job
Bilingual (English / Spanish)
Visual, hearing ability sufficient to comprehend the English language
Excellent written and verbal communication skills
Ability to manage effective communication with a variety of personalities
Ability to effectively interact with staff, clients and families
Ability to effectively problem solve and make independent, appropriate decisions

Job Responsibility

Reconcile employee work schedules to provide quality care for clients
Coordinate staffing and scheduling of field agency personnel to meet client needs
Maintain organized employee and client files on a daily basis
Manage the branch office in an organized and efficient manner
Take on-call duties as a requirement of the job
Maintain confidentiality in all aspects of client, staff and Agency information
Interact effectively with staff, clients and visitors
Exhibit positive interpersonal and telephone communication skills
Answer telephones, follow-up on messages, transfer calls
Schedule employees to provide client care

What we offer

Fantastic Office Environment

Fulltime

Home Care Service Coordinator

Responsible for scheduling and supervising in-home care workers and clients in a...

Location

United States , Las Cruces

Salary:

Not provided

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

Must have high school diploma or equivalent
1 year of Industry experience required
Interpersonal, organizational and communication skills
Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program
Must have reliable transportation
Bilingual Required

Job Responsibility

Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence
Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted
Contacts care providers and clients to provide service updates
Conducts monthly client wellness calls and conducts home visits as required
Provides thorough, complete follow-through on escalated client complaints and theft claims
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements

What we offer

Medical, Dental and Vision Benefits
Monthly Bonus
Daily Pay
Continued Education
PTO Plan
Retirement Planning
Life Insurance
Employee discounts

Fulltime

Account Executive Hospice

Step into a role where your ambition truly stands out. Amedisys, a nationally re...

Location

United States , Aventura

Salary:

80000.00 - 90000.00 USD / Year

Amedisys

Expiration Date

Until further notice

Requirements

A bachelors degree is preferred
Minimum one year experience in healthcare sales (pharmaceuticals, medical devices, home health, hospice, or long-term care, or healthcare related business development/outreach role)
Strong background in cold calling and lead generation
Excellent communication and relationship-building skills
Ability to work independently and meet sales targets
Reliable transportation, current driver's license, and liability insurance
Bilingual (English/Spanish) Required

Job Responsibility

Educates health care professionals, patients, and families about home care services
Develops and maintains relationships with key referral sources, such as hospitals, nursing homes and physician offices to generate leads
Coordinates patient admissions with the team, including obtaining all required documentation to complete referral to admission process
Conducts on-site visits to assess patient needs and identify barriers to care
Keeps accurate records of patient interactions and referrals
Achieves admissions, product, and payor-mix goals
Meets short and long-term target account goals
Documents the minimum expectation of sales calls daily in CRM (including pre and post call notes)
Maintains a complete, up-to date record of targeted referral sources in territory in CRM
Attends community events to promote Amedisys

What we offer

A full benefits package with choice of affordable PPO or HSA medical plans
Paid time off
Up to $1,000 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA medical plan
Up to $500 in wellness rewards for completing activities during the year
Mental health support, including up to five free counseling sessions per year through the Amedisys Employee Assistance program
401(k) with a company match
Family support with infertility treatment coverage, adoption reimbursement, paid parental and family caregiver leave
Fleet vehicle program (restrictions apply) and mileage reimbursement

Fulltime

Bilingual Home Care Service Coordinator

Arcadia Home Care and Staffing - an Addus family company

Location:
United States , Alamogordo

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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Job Posted:January 06, 2026

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