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Arcadia Home Care and Staffing - an Addus family company Logo Arcadia Home Care and Staffing - an Addus family company · Office Administration

Bilingual Home Care QA Specialist

United States, Clovis · Job Posted January 26, 2026
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Job Description

This position will be responsible for will conducting in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Job Responsibility

  • Monitors client’s condition and performance of duties by Home Care Aides
  • Maintains all company and Department on Aging rules, regulations, and standards
  • Conducts home visits to new clients to welcome and review the Welcome Packet
  • Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
  • Prepares and completes accurate evaluation reports and case notes as needed
  • Maintains schedules to assure timely completion of all assigned home visits
  • Attends weekly branch meetings
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, and HIPAA regulations and requirements
  • Abides by all regulations, policies, procedures and standards
  • Performs other duties as assigned

Requirements

  • GED or High School Diploma
  • Minimum of 4 years’ experience working in the field of senior services, or related social service
  • Must demonstrate strong interpersonal and communication skills
  • Must be client focused and customer service driven
  • Computer experience – Microsoft Word and Excel
  • Must have reliable transportation, valid driver’s license and insurance for travel within the branch service areas
  • Must be bilingual

What we offer

  • Medical, Dental and Vision Benefits
  • Company matched 401K
  • Continued Education
  • Bonus
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee discounts
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