Bilingual Help Desk Support Job at Randstad (Montreal)

Bilingual Global Service Desk Analyst

We are looking for a professional and eager French Bilingual Global Service Desk...

Location

Canada , Montréal

Salary:

19.76 - 25.49 CAD / Hour

Randstad

Expiration Date

June 21, 2026

Requirements

1 to 3 years of experience in a technical support role providing tier I support in a service desk or help desk role
The ability to speak French fluently in a professional environment
Excellent French bilingual written and verbal communication skills
Proven ability to troubleshoot and resolve technical and procedural issues
Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
Capability to establish rapport among peers and colleagues
Proven ability to provide superior customer service both on and off of the phone
Ability and willingness to work evenings and or weekends

Job Responsibility

Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
Understand and assist with all internal and external escalations
Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What we offer

T4 benefits
2 sick days
4% cumulative over the year based on hours worked
8 holidays
Possibility of adhering to our collective medical insurance after 3 months
Weekly payments
Accumulates government withholdings
Flexibility to gain career experience in different fields and companies
Continue to work and not be unemployed during periods and contexts of constraining employment

Fulltime

Bilingual Help Desk Support Junior

Are you looking for a challenging role where you will have the opportunity to ha...

Location

Canada , Montréal

Salary:

28.00 CAD / Hour

Randstad

Expiration Date

June 09, 2026

Requirements

Experience supporting client production issues
Solid customer service and communication skills
Undergraduate degree or technical diploma or equivalent
Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis

Job Responsibility

Responsible for providing user support and maintenance for agreed upon IT service levels
Identify production issues, respond to support calls from business units, and managing production incidents from inception to resolution
Continue to monitor applications and systems and escalate issues as required

What we offer

Global opportunities for professional growth and development

Fulltime

Bilingual Spanish Front Desk Team Member

We are looking for a bilingual Spanish-speaking front desk team member to suppor...

Location

United States , Chelsea

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Spanish and English, with the ability to communicate clearly with applicants, tenants, and staff
Experience working in a front desk, receptionist, customer service, or administrative support role
Proficiency with multi-line phone systems and standard office software, including Microsoft Word, Excel, and Outlook
Strong data entry skills with close attention to detail and accuracy in recordkeeping
Ability to schedule appointments, manage files, and handle multiple priorities in a fast-paced office setting
Strong interpersonal skills and the ability to explain policies and procedures in a clear, respectful manner
Discretion in handling sensitive tenant and applicant information while maintaining confidentiality

Job Responsibility

Welcome applicants, tenants, and visitors at the front desk while providing courteous bilingual support in Spanish and English
Review income information and apply established guidelines to help calculate tenant rent amounts accurately
Evaluate application details against housing program criteria to support eligibility determinations
Draft and distribute written notices regarding rent updates, appointments, and other tenant-related matters
Conduct interviews with applicants and residents, including arranging and confirming re-examination meetings
Maintain complete and accurate files by entering data, organizing documentation, and safeguarding confidential records
Coordinate calendars for interviews, orientations, and other office appointments to ensure timely follow-up
Prepare clear correspondence such as letters, emails, and memos while responding to questions about policies and procedures
Partner with property management and internal teams to support occupancy goals and assist with outreach efforts that help reduce vacancies

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Support Advocate

We’re looking for a Customer Support Advocate to help support our customers by p...

Location

Mexico , Mexico City

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Entry level experience with Contact Center / Help desk ticketing/communication technology platforms [e.g., Zendesk, SnapEngage]
Knowledge of the social networking industry and social analytics
Experience with and knowledge of social media, including Hootsuite or other management tools
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
Self Development: is personally committed to, and actively works to continuously improve

Job Responsibility

Assist our customers with prompt, friendly and accurate help through any medium or channel (including email, phone, chat, social and public forums)
Troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers
Identify and promote opportunities for cross/up-sell or churn prevention and guide customers to the best overall solution for them to maximize the value of Hootsuite
Communicate in an open, engaging and helpful tone across all channels including email (tickets), chat, phones and social media (Twitter, Facebook)
Tailor communication style and troubleshooting delivery to match knowledge or skill level of customer
Identify and surface trends of customer or product issues with a focus on potential solutions
Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT)
Perform other related duties as assigned

What we offer

Comprehensive benefits to support the health and wellbeing of our owls and their families
Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

New

Client Services Representative

Flash is seeking a Client Services Representative who is passionate about delive...

Location

Dominican Republic , Santo Domingo

Salary:

Not provided

Parking Network B.V.

Expiration Date

May 31, 2026

Requirements

2+ years of customer service or technical support experience (technology, SaaS, or help desk preferred)
Bilingual in Spanish and English (written and spoken, business-level)
High School diploma or equivalent (higher education or certifications a plus)
Basic troubleshooting of software and hardware issues
Prior technical and customer support experience
Working knowledge of iOS and Windows PC environments and their components
Experience using ticketing systems
Committed to delivering an outstanding customer experience
Excellent problem-solving aptitude with strong analytical thinking
Naturally curious and driven to identify solutions

Job Responsibility

Provide remote applications support via email and phone
Assist customers with basic software and hardware troubleshooting
Accurately document customer interactions (calls, follow-ups, escalations, reporting) Flash ticketing system
Prioritize and manage customer inquiries to ensure the most urgent cases receive timely attention and service levels are consistently met
Escalate complex issues that cannot be resolved at the frontline, while providing clear documentation to enable faster resolution by the next support tier
Contribute to the client knowledge base by documenting common requests, incidents, resolutions, and work-arounds — helping both customers and teammates solve problems more efficiently

What we offer

Hybrid schedule at our new office in Metro Plaza
Private Medical Insurance (Humano) – supplemental coverage
Gym & Meal subsidies to support work–life balance
Competitive salary + annual base bonus
Vacation bonus and all legal Dominican benefits

Fulltime

New

Receptionist

We are looking for an experienced and service-oriented Receptionist to support d...

Location

United States , Long Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both English and Spanish is required
Prior experience in a receptionist, front desk, or customer-facing administrative role is preferred
Proficiency with Microsoft Office applications is required
Experience handling inbound calls and working with a multi-line phone system is needed
Familiarity with scheduling or patient-tracking software, including Ortho2, is strongly preferred
Strong verbal and written communication skills with the ability to interact professionally with a wide range of people
Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment
Dependable and customer-focused approach to front desk service

Job Responsibility

Welcome guests, clients, and staff members at the front desk and ensure each interaction is handled in a courteous and attentive manner
Manage incoming calls on a multi-line phone system, route messages accurately, and connect callers with the appropriate departments or team members
Coordinate appointments, update calendars, and maintain organized records to support smooth day-to-day operations
Complete routine clerical and administrative assignments such as data entry, document preparation, filing, and general office support
Assist with office coordination by helping maintain an orderly reception area and supporting daily operational needs across the team
Use Microsoft Office and scheduling tools to track information, prepare correspondence, and support administrative workflows
Provide bilingual assistance in English and Spanish to help visitors and callers receive clear and timely information
Support coworkers with additional administrative tasks as needed to help the office run efficiently

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Bilingual Technical Support Specialist

As a Bilingual Technical Support Specialist, this is where your technical expert...

Location

Canada , Mississauga

Salary:

57664.00 - 86496.00 CAD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bilingual proficiency in English and French (required)
Bachelor's degree in biomedical engineering, Electrical Engineering, or Mechanical Engineering (required)
Hands-on technical experience gained through internships, co-op placements, academic projects, laboratory work, or entry-level technical roles
Exposure to electrical and mechanical systems through coursework, labs, or field experience, including troubleshooting, testing, or diagnostics
Ability to read and interpret technical manuals, service documentation, blueprints, and electrical schematic diagrams
Experience documenting technical issues, service requests, or project work using structured systems or tools (academic or professional)
Familiarity with order management, service documentation, or inventory tracking concepts through coursework, projects, or work experience
Proficiency with Microsoft Word, Excel, and PowerPoint
ability to travel within the U.S. and Canada for training as required.

Job Responsibility

Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
Document and manage all capital customer interactions and capital field service work order requests using Baxter-approved contact management systems
Conduct customer follow-up activities to confirm issue resolution and close service interactions
Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation
Document and track engineering part returns for failure analysis in accordance with Baxter procedures
Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation
Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams
travel within the U.S. and Canada for training as required.

Fulltime

New

Bilingual Technical Support Specialist (French & English)

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Canada , Mississauga

Salary:

57664.00 - 86496.00 CAD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bilingual proficiency in English and French (required)
Bachelor's degree in biomedical engineering, Electrical Engineering, or Mechanical Engineering (required)
Hands‑on technical experience gained through internships, co‑op placements, academic projects, laboratory work, or entry‑level technical roles
Exposure to electrical and mechanical systems through coursework, labs, or field experience, including troubleshooting, testing, or diagnostics
Ability to read and interpret technical manuals, service documentation, blueprints, and electrical schematic diagrams
Experience documenting technical issues, service requests, or project work using structured systems or tools (academic or professional)
Familiarity with order management, service documentation, or inventory tracking concepts through coursework, projects, or work experience
Proficiency with Microsoft Word, Excel, and PowerPoint
ability to travel within the U.S. and Canada for training as required.

Job Responsibility

Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
Document and manage all capital customer interactions and capital field service work order requests using Baxter‑approved contact management systems
Conduct customer follow‑up activities to confirm issue resolution and close service interactions
Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation
Document and track engineering part returns for failure analysis in accordance with Baxter procedures
Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation
Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams
travel within the U.S. and Canada for training as required.

Fulltime

Bilingual Help Desk Support

Randstad

Location:
Canada , Montreal

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 17, 2026

Expiration:
July 06, 2026

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Our AI answers in your language

Bilingual Help Desk Support

Randstad

Location:Canada , Montreal

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 17, 2026

Expiration:July 06, 2026

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Location:
Canada , Montreal

Category:
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Contract Type:
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Job Posted:
May 17, 2026

Expiration:
July 06, 2026