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Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? If so, this role may be for you! We are looking for a Bilingual Help Desk Support Junior who will be responsible for treating incident and service request for customer equipment and Invoicing. 8 month contract with possibility of extension
Job Responsibility:
Responsible for providing user support and maintenance for agreed upon IT service levels
Identify production issues, respond to support calls from business units, and managing production incidents from inception to resolution
Continue to monitor applications and systems and escalate issues as required
Requirements:
Experience supporting client production issues
Solid customer service and communication skills
Undergraduate degree or technical diploma or equivalent
Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
What we offer:
Global opportunities for professional growth and development