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Collective Choice, an Alera Group company, is looking for a Bilingual Health Insurance Agent (Korean/English) to join our team for a new role based from our Koreatown office location. Are you a driven, bilingual professional who’s passionate about helping others navigate health insurance? If so, joining Alera Group may be the perfect fit for you!
Job Responsibility
Guide clients through health, dental, vision, and supplemental insurance options, tailoring plans to meet their individual needs and budgets
Engage with prospective and existing clients by phone, online, and in person, ensuring timely follow-ups to maximize enrollment and satisfaction
Clearly explain insurance concepts such as subsidies, deductibles, co-pays, and out-of-pocket maximums, empowering clients to make informed decisions
Accurately maintain client records in our CRM system and on platforms such as Covered California, ensuring compliance, confidentiality, and data security
Deliver outstanding customer service and connect clients with appropriate resources when additional support is needed
Collaborate with team members to achieve sales goals, share best practices, brainstorm marketing ideas, and maintain a welcoming, professional office environment
Requirements
Bilingual fluency in Korean and English (spoken and written)
High school diploma or equivalent (college coursework or degree a plus)
At least 1 year of experience in sales, customer service, or a related field
Strong understanding of health insurance plans, benefits, and enrollment processes
Excellent communication, negotiation, and interpersonal skills
High level of self-motivation, accountability, and professionalism
Comfort using Google Workspace and CRM tools
Detail-oriented, well-organized, and eager to learn and grow within the industry