Bilingual Guest Service Agent Job at Fairmont Grand Del Mar (Ottawa)

Guest Services Agent

Location

Canada , Quebec

Salary:

27.35 - 30.39 CAD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None
Disponibilité Complète
Bilingue: Français Et Anglais
Expérience: 1 An

Job Responsibility

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation

What we offer

Rabais Voyages Mondiaux
Programme De Fidélité Assurance Collective
Fonds De Pension

Fulltime

New

Front Desk Agent

We are looking for a Receptionist for our iconic Madrid Marriott Hotel Princesa ...

Location

Spain , Madrid

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or Higher Vocational Training (Grado Superior) in Hospitality Management, Tourism, or related fields
2–3 years of experience in similar roles within 4-star or 5-star hotels
Proficiency in Microsoft Office Suite and hands-on experience with Opera PMS (Mandatory)
Bilingual Spanish and Professional Working Proficiency in English
Strong customer and results orientation
Teamwork, effective communication, emotional intelligence, attention to detail, stress management, and multitasking capabilities
Flexibility to work rotating shifts

Job Responsibility

Guest Registration & Check-In: Perform guest registration and check-in processes, ensuring a seamless and fluid experience upon arrival
Guest Relations: Provide personalized attention to guest needs and requests throughout their stay
Communication Management: Efficiently manage internal and external telephone calls, as well as hotel correspondence
Service Coordination: Coordinate additional services, including guest transportation and parking control
Safety & Emergency Response: Handle emergency situations and monitor security systems via the fire and alarm switchboard
Night Audit & Systems: Execute night audits and system backups during the night shift
Check-Out & Billing: Assist guests with the check-out process, ensuring accurate account settlement and billing
Concierge Services: Provide detailed information regarding hotel services, local events, and cultural activities available to guests
Shift Handover & Reporting: Log incidents and communicate major events via the shift logbook, with a specific focus on night shift occurrences

What we offer

Impact: Opportunity to directly impact the experience of thousands of guests
Environment: Multicultural, dynamic work environment aligned with global standards
Development: Continuous training through learning and development platforms
Growth: Real opportunities for professional growth and career advancement
Marriott Benefits: Exclusive access to Marriott Bonvoy benefits
Selenta Benefits: Access to discounts across all Selenta Group properties
Culture: Professional, collaborative work environment focused on excellence
Flexible remuneration options
Permanent contract (contratación indefinida)
Immediate start

Fulltime

Concierge Agent

Respond to a wide variety of guest requests by accurately assessing needs and pr...

Location

Saudi Arabia , Red Sea

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1 year of Front Office or related experience preferred
Previous experience with Opera PMS is an advantage
Strong ability to build rapport and connect with guests
Bilingual candidates and experience in luxury hospitality preferred
Excellent command of English (written and spoken)
Strong service mindset and teamwork skills
High attention to detail and ability to work in a fast-paced environment
Flexibility to work various shifts, including weekends and holidays
Clean criminal record required
On-the-job training provided

Job Responsibility

Respond to a wide variety of guest requests by accurately assessing needs and preferences, delivering personalized recommendations, and adding thoughtful touches to ensure exceptional guest satisfaction, all while upholding Four Seasons standards and policies

What we offer

Competitive net salary in a tax-free environment
Accommodation and transportation provided by the hotel
Paid annual leave and public holidays
Home leave tickets
Complimentary employee meals
Medical and life insurance
Employee Assistance Program
Worldwide complimentary room nights with Four Seasons
Laundry/dry cleaning for work attire
Growth and development opportunities

Fulltime

Hospitality Specialist

Opportunity for career advancement in a fast-paced, growth-oriented organization...

Location

United States , Hollywood

Salary:

18.00 USD / Hour

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/GED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills
Attention to detail
Excellent customer service skills
Ability to work under pressure
Bilingual Preferred

Job Responsibility

Responsible for the efficient and courteous operations of the front desk
Responsible for checking guests in/out
Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction
Check online travel agents for rental inbound
Run reports and correct errors before guest check-in
Prepare night audit daily
Respond to any online reviews
Answers and transfers call from the switchboard using proper telephone etiquette
Answer guest questions about local restaurants and attractions
Make courtesy calls and follow-up calls to all guest’s issues

What we offer

Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long-term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Medical Insurance

Fulltime

Guest Services Associate

The Guest Services Associate represents the first point of contact with our gues...

Location

United States , St. George

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/ GED
Experience or comparable knowledge in the Resort/Hotel industry
Timeshare knowledge is preferred
Basic computer skills
Close attention to detail
Excellent Customer Service skills with the ability to work under pressure
Bilingual is a plus
Active listener with the ability to solve problems
Ability to Work with minimal supervision
Excellent verbal and written communication skills

Job Responsibility

Represents the first point of contact with our guests and handles all stages of their stay
Is responsible for the efficient and courteous operation of the front desk
Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
Answers and transfers all calls from the switchboard using proper telephone etiquette
Answers guest questions about local restaurants and attractions
Makes courtesy calls and follow up calls to all guests’ issues
Sends confirmation letters to owners/guests
Coordinates with all other departments to ensure a smooth response to guest’s requests
Processes all incoming revenue from all departments daily
Opens and closes the credit card machines and cashier audit reports

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

Fulltime

Front Desk Supervisor

Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and drive...

Location

United States of America , Santa Fe, New Mexico

Salary:

23.49 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years of hospitality supervisory experience
Preferably in a luxury hospitality environment with at least 1 year in Front Desk + Overnight Auditing
Proficiency in hotel property management systems (Opera preferred)
Bilingual - English and Spanish - preferred
Ability to stand/move behind the desk and around the hotel for the entire shift
Flexible schedule - availability to work evenings, weekends, nights, and holidays

Job Responsibility

Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure
Oversee labor and expenses, prioritizing exceptional service while maintaining budgetary guidelines
Serve as a confident problem solver, delivering the highest level of hospitality
Accommodate special requests when possible, resolve guest concerns, and assist with all service inquiries
Utilize multiple computer systems to process check‑ins and check‑outs, run daily reports, and select and block rooms for upcoming arrivals
Lead the training and development of Front Desk Agents, including procedures for check‑in/check‑out, cash handling, night audit functions, and guest interaction with a focus on conflict resolution
Create staff schedules and manage payroll for the Front Office team
Train and motivate staff to upsell, leading incentive programs to drive revenue
Provide support throughout the Rooms Division as operational needs arise

What we offer

Free and discounted stays at 135 Four Seasons locations worldwide
Global growth opportunities
Food & beverage and spa discounts
Free employee meals
Complimentary employee parking
Comprehensive training & development
401(k) Retirement Plan
PTO + sick leave pay
Medical benefits, including parental leave
A culture that breeds success and rewards

Fulltime

Front Desk Agent

Process all guest check-ins by confirming reservations, assigning room, and issu...

Location

United States , Waikiki Beach

Salary:

34.15 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification
Flexible schedule
Bilingual speakers of Korean, Chinese, or Japanese and English are preferred

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

Reservations Agent

The Reservations Agent serves as a primary point of contact for guests seeking a...

Location

United States , Virginia

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Must be available to work a flexible schedule to include nights, weekends and holidays
High school diploma or equivalent
Previous hotel or resort experience preferred
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Bilingual in English and Spanish preferred

Job Responsibility

Receive and process guest reservations via phone, email, and online channels
Provide accurate information regarding room types, rates, packages, policies, and amenities
Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision
Act as the primary Rooms Controller, managing daily room inventory, availability, and restrictions
Maintain guest profiles and reservation notes with attention to detail
Ensure clear communication and alignment with Sales Department regarding group bookings
Provide coverage at the Front Desk as business levels require
Route incoming calls through the PBX system, ensuring accurate and timely call distribution
Communicate effectively with Front Desk, Sales, and Housekeeping teams regarding arrivals, special requests, and group needs
Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness

What we offer

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

Fulltime

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Bilingual Guest Service Agent

Job Description

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Requirements

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