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Bilingual Guest Service Agent

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Fairmont Grand Del Mar

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Location:
Canada , Ottawa

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

25.57 CAD / Hour
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Job Description:

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

Job Responsibility:

  • Provide outstanding service to our internal and external guests
  • Assist with tour check-ins and greet the tour guide and groups when required
  • Generate reports for other departments in the hotel
  • Key member of crisis & emergency team
  • Register and checkout hotel guests
  • Act as an ambassador of Fairmont Château Laurier
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist Leadership in performing daily duties
  • Available evenings, weekends and holidays
  • Available to work overnight shift, when required
  • Follow all safety policies
  • Other duties as assigned

Requirements:

  • Fluent in both official languages (English and French) is a requirement
  • Previous Front Desk Agent experience in a similar environment
  • Excellent verbal and written skills
  • Must have the ability to handle cash effectively and accurately
  • Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
  • Active listener, self-starter
  • Able to make decisions and take initiative
  • Ability to type 40 words per minute
  • Positive and pleasant attitude
  • Able to work alone
  • Strong team player
  • Detail oriented
  • Must be able to work in a very busy environment
What we offer:
  • Wonderful company culture - our colleagues are at the heart of all that we do
  • Food & Beverage discount of 50% in our restaurants
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Full rate of pay of $25.57/hour

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Parttime
Work Type:
On-site work
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