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Bilingual Global Service Desk Analyst

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

19.76 - 25.49 CAD / Hour
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Job Description:

We are looking for a professional and eager French Bilingual Global Service Desk Analyst for our Integrated Global Services team located across Canada. You will have a direct impact on our clients company success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

Job Responsibility:

  • Submit fully documented customer issues into a ticket management system
  • Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
  • Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
  • Understand and assist with all internal and external escalations
  • Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

Requirements:

  • 1 to 3 years of experience in a technical support role providing tier I support in a service desk or help desk role
  • The ability to speak French fluently in a professional environment
  • Excellent French bilingual written and verbal communication skills
  • Proven ability to troubleshoot and resolve technical and procedural issues
  • Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
  • Capability to establish rapport among peers and colleagues
  • Proven ability to provide superior customer service both on and off of the phone
  • Ability and willingness to work evenings and or weekends
What we offer:
  • T4 benefits
  • 2 sick days
  • 4% cumulative over the year based on hours worked
  • 8 holidays
  • Possibility of adhering to our collective medical insurance after 3 months
  • Weekly payments
  • Accumulates government withholdings
  • Flexibility to gain career experience in different fields and companies
  • Continue to work and not be unemployed during periods and contexts of constraining employment

Additional Information:

Job Posted:
May 04, 2026

Expiration:
June 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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