Bilingual Global Service Desk Analyst Job at Randstad (Montréal)

Bilingual Global Service Desk Analyst

We are looking for a professional and eager French Bilingual Global Service Desk...

Location

Canada , Montréal

Salary:

19.76 - 25.49 CAD / Hour

Randstad

Expiration Date

June 21, 2026

Requirements

1 to 3 years of experience in a technical support role providing tier I support in a service desk or help desk role
The ability to speak French fluently in a professional environment
Excellent French bilingual written and verbal communication skills
Proven ability to troubleshoot and resolve technical and procedural issues
Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
Capability to establish rapport among peers and colleagues
Proven ability to provide superior customer service both on and off of the phone
Ability and willingness to work evenings and or weekends

Job Responsibility

Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
Understand and assist with all internal and external escalations
Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What we offer

T4 benefits
2 sick days
4% cumulative over the year based on hours worked
8 holidays
Possibility of adhering to our collective medical insurance after 3 months
Weekly payments
Accumulates government withholdings
Flexibility to gain career experience in different fields and companies
Continue to work and not be unemployed during periods and contexts of constraining employment

Fulltime

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IT Operations Centre Analyst (ITOC)

Being part of Air Canada is to become part of an iconic Canadian symbol, recentl...

Location

Canada , Toronto

Salary:

Not provided

Air Canada

Expiration Date

Until further notice

Requirements

A relevant University degree/technical certification, and/or relevant experience commensurate to the role
3-5 years’ experience in an enterprise IT environment or global NOC
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management), ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization
Demonstrates concern for satisfying one’s external and/or internal customers
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies
Excellent organizational and troubleshooting skills and a passion for Service Improvement
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Job Responsibility

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
Provide assistance to cyber defence teams regarding IT certificate management

Fulltime

New

Room Attendant

Our jobs aren't just about giving guests a clean room and a freshly made bed. In...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional
Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)

Job Responsibility

delivering guest requests
stocking carts
cleaning rooms and public spaces
maintaining the appearance and cleanliness of the whole hotel

Fulltime

New

Room Attendant

Our jobs aren’t just about giving guests a clean room and a freshly made bed. In...

Location

United States , St. Louis

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Following company policies and procedures
Maintaining confidentiality
Upholding quality standards
Ensuring professional uniform, personal appearance, and communications
Ability to stand, sit, or walk for an extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

Job Responsibility

Giving guests a clean room and a freshly made bed
Maintaining the appearance and cleanliness of the whole hotel
Delivering guest requests
Stocking carts
Cleaning rooms and public spaces

What we offer

Benefits
Weekly Pay
Travel Discounts

Fulltime

Housekeeping Assistant

Nestled in historic Bearsden, Antonine House combines luxury surroundings with h...

Location

United Kingdom , Glasgow

Salary:

12.76 GBP / Hour

Meallmore

Expiration Date

July 08, 2026

Requirements

Follow instructions and cleaning schedules
Report issues
Work well with others in a professional and courteous manner
Pride in work
Attention to detail
Time management
Respectful communication
Ability to work as part of a team or alone
Kind and caring nature
Satisfactory references

Job Responsibility

Maintain highest levels of cleanliness in public areas and bedrooms
Wash, dry, iron, and put away laundry
Replenish and maintain supplies in resident rooms and common areas
Communicate effectively with residents and colleagues to address needs and concerns

What we offer

Competitive benefits
Overtime rates

Fulltime

Complaint & Appeals Analyst

We're building a world of health around every individual — shaping a more connec...

Location

United States , Work at Home

Salary:

21.10 - 40.90 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

1-2 years of Behavioral Health experience
Experience in customer interactions and review of health-related materials
Good knowledge of Medicare, AHCCCS, and healthcare industry
Must reside in Arizona
High school diploma or GED

Job Responsibility

Independently conduct mediation conferences to solve behavioral health concerns, investigate behavioral health human rights violations ensuring compliance with Federal and/or State regulations and the Arizona Administrative Code
Responsible for compliance with policies of all applicable Federal and/or State government agencies, including but not limited to Center for Medicare and Medicaid Services (CMS) as well as the Arizona Health Care Cost Containment System (AHCCCS)
Researches and translates organizational policy into intelligent and logically written investigation reports and decision letters
Manages timelines to ensure state guidelines are met and investigations are timely
May create and communicate grievance and appeal policies, procedures, and outcomes with all levels of the organization
Successfully works across functions, teams, providers, and community agencies on investigations to resolve escalated cases
Demonstrates strong letter writing skills
drafts individual letters based on current findings, regulations and legislation

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Bonus, commission or short-term incentive program

Fulltime

Customer Order Management Specialist 2

The Customer Order Management Specialist 2 is responsible for overseeing end-to-...

Location

United States of America , Franklin Lakes

Salary:

Not provided

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Prior experience in order management, supply chain coordination, or logistics
Experience with end-to-end order fulfillment processes and order tracking
Proficiency in Excel for data analysis, reporting, and root cause identification
Education: High school diploma or equivalent required
relevant degree or certification preferred
Experience with supply chain operations, order tracking systems, or QTC processes preferred
Ability to work in a fast-paced, detail-oriented environment

Job Responsibility

Oversee order execution and ensure compliance with service level agreements
Coordinate with regional business teams and supply planning to resolve order issues and provide visibility to order status
Act as the main point of contact for order management processes from order receipt to invoicing, ensuring milestones are achieved
Monitor and analyze order performance using Excel, identifying root causes of errors
Develop and implement standard operating procedures to improve order fulfillment and customer experience
Provide status updates and proactively escalate issues to leadership when deadlines are at risk
Engage in continuous improvement initiatives to optimize operational efficiency

Fulltime

Concession Manager Galeries Lafayette

Jil Sander is an international luxury brand led by design, quality and functiona...

Location

France , Paris

Salary:

Not provided

OTB

Expiration Date

Until further notice

Requirements

Minimum 3–4 years of experience in luxury fashion retail, preferably in a managerial role
Proactive, enthusiastic, with strong fashion awareness and business acumen.

Job Responsibility

Lead, inspire and develop the store team to foster a high-performance and client-centric culture
Coach and support team members to achieve individual and collective targets
Oversee recruitment, onboarding, training and ongoing development of staff
Manage scheduling and rostering in line with business needs and budget
Drive sales performance, productivity and profitability, ensuring achievement of targets and KPIs
Monitor and manage P&L, controlling costs and optimizing store efficiency
Develop and maintain strong relationships with key clients and local stakeholders
Lead CRM initiatives and client development strategies to strengthen long-term relationships
Oversee and promote long-distance and omni-channel sales opportunities
Ensure store standards are consistently maintained at the highest level in line with brand guidelines

Fulltime

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Bilingual Global Service Desk Analyst

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Bilingual Global Service Desk Analyst

Bilingual Global Service Desk Analyst

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Complaint & Appeals Analyst

Customer Order Management Specialist 2

Concession Manager Galeries Lafayette

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