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The Bilingual Fulfillment Coordinator contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Bilingual Fulfillment Coordinator performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Job Responsibility:
Contributes to administration of care management
Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state
Guides members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
Performs varied activities and moderately complex administrative/operational/customer support assignments
Performs computations
Requirements:
Bilingual (English and Spanish)
1-2 years of Microsoft Office technical experience with Word, Outlook, and Excel
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Nice to have:
Associate's degree
Demonstrated excellent customer service and communication skills
Microsoft Access proficiency
Familiarity with care and well-being resources
Administrative support experience in a healthcare industry
What we offer:
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)