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Moving is stressful, but for CAF members, it’s a way of life. We are looking for Relocation Advisors who want to do more than just process paperwork. In this role, you are a lifeline for military families, turning high-stakes transitions into smooth journeys. If you’re someone who thrives on helping others navigate complex information and wants a career with a real sense of purpose, you belong here. We offer a stable, professional office environment and a team culture that truly cares.
Job Responsibility:
Main point of contact for members across phone, email, chat, and video
Lead virtual consultations to map out relocation journeys
Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests
Navigate and interpret the Canadian Forces Relocation Directive
Requirements:
Exceptional oral and written proficiency in both French and English is mandatory
At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key
English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec and across Canada
Must have maintained continuous residency in Canada for the past 5 years (since March 2021)
High computer literacy
Ability to maintain high productivity and attention to detail during peak relocation seasons
What we offer:
Purpose: Meaningful support for the Canadian Armed Forces and their families
Growth: Become an industry expert in the CAFRD directive
Culture: A vibrant, onsite office environment built on teamwork
Training: 4 weeks of dedicated, structured onboarding