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Bilingual French Relocation Advisor

Canada, Ottawa 21.63 USD / Hour · Job Posted April 23, 2026

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Job Description

Moving is stressful, but for CAF members, it’s a way of life. We are looking for Relocation Advisors who want to do more than just process paperwork. In this role, you are a lifeline for military families, turning high-stakes transitions into smooth journeys. If you’re someone who thrives on helping others navigate complex information and wants a career with a real sense of purpose, you belong here. We offer a stable, professional office environment and a team culture that truly cares.

Job Responsibility

  • Main point of contact for members across phone, email, chat, and video, providing a warm and professional experience for every relocating member
  • Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind
  • Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy
  • Navigate and interpret the Canadian Forces Relocation Directive. You will be the expert voice translating policy into actionable advice

Requirements

  • Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages
  • At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key
  • This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec and across Canada
  • To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since March 2021)
  • High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client
  • Ability to maintain high productivity and attention to detail during peak relocation seasons
  • Have status to work in Canada at the time of application
  • Successfully complete the enhanced government screening process
  • Pass a criminal background check
  • Pass a credit check
  • Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application

What we offer

  • Purpose: Meaningful support for the Canadian Armed Forces and their families
  • Growth: Become an industry expert in the CAFRD directive
  • Culture: A vibrant, onsite office environment built on teamwork
  • Training: 4 weeks of dedicated, structured onboarding for total confidence
  • Schedule: Monday to Friday
  • no weekends required
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Bilingual French Relocation Advisor

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  • Exceptional oral and written proficiency in both French and English is mandatory
  • At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key
  • This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec and across Canada
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  • High computer literacy
  • Ability to maintain high productivity and attention to detail during peak relocation seasons
Job Responsibility
Job Responsibility
  • Main point of contact for members across phone, email, chat, and video, providing a warm and professional experience for every relocating member
  • Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind
  • Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy
  • Navigate and interpret the Canadian Forces Relocation Directive
What we offer
What we offer
  • Purpose: Meaningful support for the Canadian Armed Forces and their families
  • Growth: Become an industry expert in the CAFRD directive
  • Culture: A vibrant, onsite office environment built on teamwork
  • Training: 4 weeks of dedicated, structured onboarding for total confidence
  • Schedule: Monday to Friday
  • no weekends required
  • Fulltime
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Bilingual French Relocation Advisor

Moving is stressful, but for CAF members, it's a way of life. We are looking for...
Location
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Canada , Ottawa
Salary
Salary:
21.63 CAD / Hour
https://www.randstad.com Logo
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Requirements
Requirements
  • Exceptional oral and written proficiency in both French and English is mandatory
  • At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key
  • This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec and across Canada
  • To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since March 2021)
  • High computer literacy
  • Ability to maintain high productivity and attention to detail during peak relocation seasons
  • Have status to work in Canada at the time of application
  • Successfully complete the enhanced government screening process
  • Pass a criminal background check
  • Pass a credit check
Job Responsibility
Job Responsibility
  • Main point of contact for members across phone, email, chat, and video, providing a warm and professional experience for every relocating member
  • Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind
  • Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy
  • Navigate and interpret the Canadian Forces Relocation Directive
  • You will be the expert voice translating policy into actionable advice
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  • Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages.
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  • Ability to maintain high productivity and rigorous attention to detail during peak relocation seasons.
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  • Act as the dedicated point of contact across phone, email, chat, and video, providing a warm and professional experience for every relocating member.
  • Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind.
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  • Navigate and interpret the Canadian Forces Relocation Directive (CAFRD). You will be the expert voice translating complex policy into actionable advice.
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  • Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages.
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  • At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking and empathy were key.
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  • Ability to maintain high productivity and rigorous attention to detail during peak relocation seasons.
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  • Navigate and interpret the Canadian Forces Relocation Directive (CAFRD). You will be the expert voice translating complex policy into actionable advice.
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