Bilingual French Customer Support Agent Job at Randstad (Mississauga)

Bilingual customer support agent

As a global leader in talent solutions, Randstad is seeking a dedicated Bilingua...

Location

Canada , Mississauga

Salary:

55000.00 - 65000.00 CAD / Year

Randstad

Expiration Date

May 18, 2026

Requirements

Must be fluently bilingual in English and French
1-2 years of experience in a contact centre or a specialized customer care environment
Available for rotating shifts between 9 AM and 10 PM ET, Monday to Friday
Canadian citizenship or legal authorization to work in Canada
Ability to pass a standard criminal record check
High school diploma or equivalent

Job Responsibility

Handle inbound calls and webform inquiries from the general public and registered participants with a focus on high-quality customer care
Provide assisted registration support for individuals who are unable to complete self-service registration
Process account changes, profile updates, and general inquiries within the CRM system
Recognize signs of distress and perform warm handoffs to crisis support services when necessary
Verify caller identity using established authentication methods to maintain strict privacy and confidentiality
Respond to basic operator inquiries regarding portal access, password resets, and authenticator setup
Escalate complex technical or regulatory matters to specialized L2 Tech Agents
Maintain accurate documentation in the case management platform for audit and compliance purposes
Meet established service level agreements (SLAs) for response and resolution times
Follow Standard Operating Procedures (SOPs) and Quick Reference Guides to ensure consistent customer care

What we offer

Permanent, full-time position with long-term career stability
Hybrid work flexibility in the Mississauga area following probation
Opportunity to work in a specialized field that provides vital support to the community
Access to Randstad’s expert recruiters who provide ongoing career coaching and support
Collaborative work environment with a focus on professional development and well-being

Fulltime

Bilingual Customer Support Agent

Are you a compassionate communicator looking to make a meaningful difference whi...

Location

Canada , Mississauga

Salary:

60000.00 CAD / Year

Randstad

Expiration Date

April 13, 2026

Requirements

Must be fluently bilingual in English and French
1-2 years of experience in a contact centre or a specialized customer care environment
Available for rotating shifts between 9 AM and 10 PM ET, Monday to Friday
Canadian citizenship or legal authorization to work in Canada
Ability to pass a standard criminal record check
High school diploma or equivalent

Job Responsibility

Handle inbound calls and webform inquiries from the general public and registered participants with a focus on high-quality customer care
Provide assisted registration support for individuals who are unable to complete self-service registration
Process account changes, profile updates, and general inquiries within the CRM system
Recognize signs of distress and perform warm handoffs to crisis support services when necessary
Verify caller identity using established authentication methods to maintain strict privacy and confidentiality
Respond to basic operator inquiries regarding portal access, password resets, and authenticator setup
Escalate complex technical or regulatory matters to specialized L2 Tech Agents
Maintain accurate documentation in the case management platform for audit and compliance purposes
Meet established service level agreements (SLAs) for response and resolution times
Follow Standard Operating Procedures (SOPs) and Quick Reference Guides to ensure consistent customer care

What we offer

Competitive annual salary of $60,000
Permanent, full-time position with long-term career stability
Hybrid work flexibility in the Mississauga area following probation
Opportunity to work in a specialized field that provides vital support to the community
Access to Randstad’s expert recruiters who provide ongoing career coaching and support
Collaborative work environment with a focus on professional development and well-being

Fulltime

!

Bilingual Support Agent

Reporting to the Lead, Support Centre the Support Agent (Revenue Quebec) will be...

Location

Canada , Calgary

Salary:

Not provided

H&R Block

Expiration Date

Until further notice

Requirements

Fluent in both French and English (verbal and written)
Tax theory knowledge/experience is required for both Canada Revenue Agency and Revenue Quebec tax returns
H&R Block Tax Academy Trained – Asset
Solid understanding of Microsoft Products and ITSM Ticketing Tools
Strong communication skills, both verbal and written
Effective time management and organizational skills
Ability to work effectively under strict guidelines
Detail oriented, organized and highly analytical
Demonstrated problem solving and/or conflict resolution skills
Ability to work independently and/or within a support team environment

Job Responsibility

Accountable for interacting, validating, troubleshooting, resolving, and/or escalating of client tax cases when clients reach out for assistance for both CRA & RQ tax concerns across all lines of business and across Chat and Social Media sources
Facilitate client call-backs (as necessary) to gather information on client escalated cases
Identify and flag client escalated cases that have potential impacts to H&R Block
Work with the Call Centre support groups to manage and trend escalations
Attend meetings as requested, providing key information to stakeholders
Provide follow-through and closed loop feedback on escalated cases that have been resolved
Assist with continual service improvement initiatives as they pertain to Documentation/Knowledge Base, Process/Procedures, and Training Material
Remain current on all H&R Block products & services the Support Centre is accountable for

What we offer

Free tax preparation service for associates
discounts for their families and friends
A comprehensive group insurance package
A stock purchase plan
A health/fitness reimbursement program
An employer-matching Registered Retirement Savings Plan

Fulltime

Customer service agent

Our client, a fast-growing company in the food distribution industry located in ...

Location

Canada , Laval

Salary:

25.00 - 28.00 CAD / Hour

Randstad

Expiration Date

April 23, 2026

Requirements

At least 3 years of experience in a distribution or manufacturing company (B2B experience required)
Ability to provide trustworthy and dynamic customer service over the phone
Strong persuasion skills
Bilingual (French and English)

Job Responsibility

Taking orders and providing customer support by phone and email
Upselling by suggesting new products to clients
Preparing invoices and quotes
Providing after-sales service to ensure customer satisfaction and retention
Market development and identifying new sales opportunities

What we offer

Two weeks of vacation plus personal days
Annual bonus based on predefined criteria
Very flexible daytime schedule, Monday to Friday (40 hours/week)
Opportunity for overtime
Comprehensive benefits package after 3 months

Fulltime

Customer Service Agent - Industrial Division

Seize the opportunity to become the next Customer Service Agent - Industrial Div...

Location

Canada , Saint-Laurent

Salary:

48000.00 - 53000.00 CAD / Year ▼

Randstad

Expiration Date

April 12, 2026

Requirements

Bilingualism: Essential proficiency in French and English (oral and written) is mandatory
Must be able to work 100% in the office and reside within a reliable commuting distance (proximity to Ville Saint-Laurent is a key requirement for stability)
Demonstrated ability to quickly learn and master new software or systems (such as AS/400) and manage complex information related to over 150,000 different products
Experience in customer service (preferably with tangible products or in a quality-focused contact center environment)
A flexible person, willing to help colleagues and adapt to different tasks (phone, email, counter, showroom)

Job Responsibility

Communication Management: Answer incoming calls and manage a shared email inbox to process customer requests
Order Processing: Enter, modify, track, and manage customer orders within the AS/400 system
Internal Support: Provide first-level technical assistance (depending on the questions) and use the Inside Sales platform for information retrieval
Versatility: Provide counter and showroom support and coverage during peak periods, breaks, or staff absences (flexibility required)
Client Consulting: Identify and suggest complementary products to enhance the customer experience (without direct sales targets)

What we offer

Competitive Salary: Hourly rate between $24.00 and $26.00 ($48,000 to $53,000 annually), depending on experience
Bonus/Incentive: Monthly incentive program (non-sales related) offering up to $150 - $300
Group Insurance: Coverage paid 50/50 by the employer and the employee after 3 months
Favorable Vacation Policy: Two (2) weeks of vacation to start, with the possibility of adjustment up to three (3) weeks to recognize prior experience
Extended Paid Holidays: Six (6) extra paid holidays (three at Christmas and three at Easter)
Job Stability: Join a team with significant tenure (average of 11 to 12 years of experience)

Fulltime

Bilingual Customer Sales and Service Agent

Right now, Air Canada is looking for Customer Sales and Service Agents to join o...

Location

Canada , Dorval

Salary:

17.75 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
Availability to work in shifts
Strong communication skills (both written and verbal)
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese, or Mandarin

Job Responsibility

Provide exceptional customer service by answering every call promptly, courteously, and professionally
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries

What we offer

Eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service
A wide variety of benefit plans, including health and dental, for you and your family
Training and development tools to help unlock your full potential

Fulltime

Bilingual Customer Sales and Service Agent

Right now, Air Canada is looking for Customer Sales and Service Agents to join o...

Location

Canada , Vancouver

Salary:

17.85 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
Availability to work in shifts
Strong communication skills (both written and verbal)
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese, or Mandarin

Job Responsibility

Provide exceptional customer service by answering every call promptly, courteously, and professionally
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries

What we offer

Eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service
Wide variety of benefit plans, including health and dental, for you and your family
Training and development tools to help unlock your full potential

Fulltime

Bilingual Contact Centre Agent

As a Bilingual Contact Centre Representative in the customer care sector, you wi...

Location

Canada , Mississauga

Salary:

40000.00 CAD / Year

Randstad

Expiration Date

April 24, 2026

Requirements

Full bilingualism in English and French is mandatory
Ability to work 37.5 hours per week within the shift window of 8:00 AM to 8:00 PM
Willingness to cover evening shifts
High level of engagement and productivity in a remote or hybrid team setting
Prior experience in a call centre is an asset, but problem-solving potential is prioritized
Access to a reliable high-speed internet connection for remote work
Strong problem-solving abilities and a process-driven mindset
Proficiency in Microsoft Office Suite, specifically Outlook and Excel
Ability to thrive in a high-volume, fast-paced customer care environment
Technical aptitude to manage multiple software systems, including SAP

Job Responsibility

Manage approximately 100 inbound calls per day, providing support for water meter inquiries
Act as a primary point of contact for municipalities and constituents in the customer care department
Use MS Outlook, Excel, and SAP to track data and resolve customer issues
Navigate the system to manage call queues and handle times effectively
Participate in weekly team huddles and engage in daily communication via Microsoft Teams channels
Maintain productivity standards, including average call handling times of approximately 5 minutes
Collaborate with a remote team to meet collective quotas and service level agreements
Engage in continuous learning during a comprehensive 3-week training program

What we offer

Starting salary of 40k+
Monday to Friday from 8 am to 8 pm (8 hour shifts) - no weekends
Flexible work arrangements: Remote (across Canada) or Hybrid in Mississauga
Comprehensive 3-week training and a 3-month ramp-up period to ensure your success
Growth opportunities: Our client actively promotes from within their customer care and administration teams
Vibrant company culture featuring weekly contests, holiday events, raffles, and workshops
Supportive management with a focus on coaching and engagement
Flexibility for religious holidays and personal well-being
Equipment provided, including a laptop, keyboard, and mouse

Fulltime

Bilingual French Customer Support Agent

Randstad

Location:
Canada , Mississauga

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 11, 2026

Expiration:
May 16, 2026

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Bilingual French Customer Support Agent

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Location:Canada , Mississauga

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 11, 2026

Expiration:May 16, 2026

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Location:
Canada , Mississauga

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
April 11, 2026

Expiration:
May 16, 2026