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Randstad Logo Randstad · Customer Service

Bilingual French Customer Service Representative

Canada, Mississauga 24.00 - 26.00 USD / Hour · Job Posted May 27, 2026
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Job Description

Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Mississauga in the eye care industry. A leading eye care company, is seeking a highly motivated and customer-oriented Bilingual French Customer Service Representative to join their team in Mississauga, ON. This is a 6 to 12 month contract position with the potential to transition to permanent employment. This role will provide you with the opportunity to contribute in English and French to a dynamic and supportive environment while gaining valuable experience in the eye care industry. If you possess strong communication skills, fluency in French, and a passion for providing exceptional customer service, we encourage you to apply promptly.

Job Responsibility

  • Receive inbound and outbound calls, handling up to 50 per day
  • Provide exceptional customer service in English and French via phone and email
  • Entering orders in the SAP system at high volume
  • Process orders and handle escalations and inquiries
  • Collaborate with healthcare professionals
  • Achieve key performance indicators and maintain exceptional service on all interactions

Requirements

  • Fluent in French and English
  • Minimum 1-2 year of call center/customer service order management experience
  • Self-motivated, quick learner, and tech-savvy

Nice to have

SAP/Salesforce/Microsoft Excel

What we offer

  • No weekend or late evening work
  • Comprehensive training provided
  • Professional work environment
  • Opportunities for permanent hire and advancement
  • Competitive hourly wage
  • On-site cafe subsidized pricing
  • On-site gym
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