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Randstad Logo Randstad · Customer Service

Bilingual French Customer Service Representative

Canada, Mississauga 26.00 - 28.00 USD / Hour · Job Posted June 10, 2026
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Job Responsibility

  • Placing orders into the system using ERP and ensuring accuracy of orders
  • Processing orders coming via phone, fax or email, including maintenance of orders and processing credit and debit notes
  • Resolving issues and concerns relating to order errors, delivery, and billing
  • Resolving customer inquiries over email, delivering excellent customer experience in both French and English
  • Liaising with cross-functional teams to resolve issues related to quality of product in a timely manner

Requirements

  • Completion of post-secondary education and professional fluency in French and English (written and spoken)
  • Experience working in a customer service/client-facing role in Mississauga (order management experience is a plus)
  • Excellent written communication skills in both French and English
  • Tech-savvy - Proficient with working with, and learning new software ( Experience with SAP is a plus)
  • Strong analytical and problem-solving skills
  • Demonstrated ability to complete tasks under pressure with a high degree of accuracy
  • Able to work independently, with impeccable attention to detail
  • Supportive team player

Nice to have

  • order management experience
  • Experience with SAP

What we offer

  • Amazing position with easy access to transit
  • Competitive salary
  • 12-month contract with possibility for permanent and growth
  • Monday to Friday 8:00 - 5:30 pm, with great work-life balance
  • Working 37.5 hours a week
  • Chance to be a part of a great team
  • Opportunity to expand professional network
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