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Are you a fluently bilingual professional who thrives in a high-energy environment? We are looking for a Bilingual (FR/EN) Customer Service Representative to join a globally recognized pharmaceutical leader in Oakville. This isn't just a call center role—it's an opportunity to be the face of a company dedicated to improving lives. If you are a lifelong learner who balances a 'can-do' attitude with genuine humility and respect, we want to meet you.
Job Responsibility:
Resolve critical business issues and solve situations related to orders, shipments, or other customer-related matters
Handle order placement, order status, and customer complaint issues
Deliver work that is well-executed, accurate, and attentive to detail
Use SAP and other Customer Service applications to access customer information, policies, and procedures
Interact with peers, supervisors, and managers to assist with orders and information
Provide outstanding customer service and ensure quick response times of under 24 hours
Requirements:
Fluent in French (reading, writing, and speaking)
1+ years of experience in a call center or customer service office environment
Experience with SAP is an asset
Strong attention to detail and problem-solving skills
Excellent communication skills (written and verbal)
Ability to multitask effectively
Nice to have:
Experience with SAP is an asset
What we offer:
Great Oakville location
6 month contract with the possibility to become permanent
Equipment provided
Training provided (first 10 days 8:30am-5pm)
Weekly pay
Hybrid work schedule (Monday's, Thursday's and Friday's Work from Home - Tuesday's and Wednesday's in office)