Bilingual French Customer Service Representative Job at Randstad (Mississauga)

Customer Service Representative

Are you that rare talent who excels in B2B customer service, possesses strong ad...

Location

Canada , Ville Saint-Laurent

Salary:

46800.00 - 48750.00 CAD / Year ▼

Randstad

Expiration Date

February 12, 2026

Requirements

Absolute Bilingualism (French-English)
Minimum of one year experience (two years preferred) in an office environment or corporate setting
Ability to commit long-term and demonstrate stability
Aptitude for comprehension and demonstrating logic in the work
Proficiency in standard office software
Acceptance of 100% on-site work in Ville Saint-Laurent

Job Responsibility

Manage a portfolio of major client accounts
Perform order entry and follow-up from A to Z, without any sales tasks or prospecting for new clients
Ensure order tracking and check inventory at the different production sites (Ontario and Alberta)
Verify prices and resolve inconsistencies by contacting representatives and the pricing department
Generate reports on major clients using existing software (AS400 and IBM Query)
Demonstrate logic (comparison of past/current orders) to advise production accordingly

What we offer

Exceptional Group Insurance: The employer pays 90% of the insurance premium
Advantageous Retirement Plan: Company contribution up to 5% of salary
Health and Wellness: $450 for glasses (every two years) and $750 per treatment for massages and physiotherapy
Flexibility and Balance: Flexible schedule (37.5 hours/week)
Company Culture: Employee-focused work environment , with a good atmosphere and an open and involved management style

Fulltime

!

Bilingual Customer Service Representative

This is more than a standard call-center role; it's a unique opportunity to act ...

Location

Canada , Mississauga

Salary:

55000.00 - 60000.00 CAD / Year

Randstad

Expiration Date

February 12, 2026

Requirements

High-level professional fluency in French and English (written and verbal) is mandatory, including the ability to professionally deliver difficult news
Exceptional problem-solving, critical thinking, and common-sense decision-making abilities
Strong basic computer proficiency, including composing professional emails (Outlook), managing calendar invites (Teams), and internet-based research (Google/AI tools)
High degree of curiosity and investigative mindset to dig deeper into customer issues and claims
Ability to work autonomously and manage a claims portfolio, prioritizing resolution without excessive escalation

Job Responsibility

Manage incoming customer claims via email and phone related to loss or damage of household goods
Conduct thorough investigations, acting as a 'forensic investigator,' by reviewing claim documentation and analyzing supporting materials like photos
Determine the fair course of action for each claim (replacement, repair, or denial) based on investigation and company policy
Communicate claim decisions to customers clearly, concisely, and professionally, maintaining composure and standing firm when necessary
Collaborate with other internal departments to gather necessary information for claim resolution
Maintain accurate and detailed records of all customer interactions and claim status in the internal system

What we offer

Competitive base salary with willingness to negotiate for the ideal Customer Care candidate
Guaranteed 35-hour work week, promoting work-life balance (flexible start times between 8:00 AM and 9:00 AM ending between 4:00PM-5:00PM)
Be part of a Canadian-owned company with decades of stability and a strong, recognized presence in the industry
Supportive, family-feel, and laid-back corporate culture with long-tenured employees and a casual dress code
Excellent opportunities for growth both within the Customer Care department and across other departments in the organization
Accessibility to the Mississauga office via transit and highways (Highway 410 area)
On-site perks, including an on-site gym, large cafeteria, social events, and a secure facility

Fulltime

!

Bilingual Customer Service Representative

Do you have a passion for customer service? Do you enjoy problem-solving? Are yo...

Location

Canada , Markham

Salary:

25.00 CAD / Hour

Randstad

Expiration Date

February 15, 2026

Requirements

Fluent in English and French (mandatory)
Minimum 2 years of experience in a call center environment OR a financial services company
Prior experience in financial customer service (preferred)
Exceptional problem-solving and communication skills
Experience with IVR systems an asset
Ability to work on multiple systems at one time
High attention to detail
Quiet office space free from distractions

Job Responsibility

Delivering top-tier customer service via phone
Responding to inbound customer inquiries
Conducting outbound calls for follow-up purposes
Assist customers with troubleshooting, promotions, and complaints
Guiding customers through the application process
Upholding company policies and standards

What we offer

Full-time hours between Monday and Friday
No weekends
Growing organization
Comprehensive training program
Supportive management team with an open-door policy
Collaborative and energetic team environment
Fully Remote
Equipment provided

Fulltime

Bilingual Customer Service Representative

Embark on a rewarding career as a Bilingual Customer Service Representative at a...

Location

Canada , Concord

Salary:

22.00 CAD / Hour

Randstad

Expiration Date

February 15, 2026

Requirements

Fluent in English and French, with superior reading and writing skills
A background in customer service or insurance is preferred, preplanning is an asset
Demonstrate exceptional communication skills, with a knack for active listening and problem-solving
Tech-savvy with a willingness to adapt to new technologies, software and AI functions
Thrive in a team-oriented environment, ready to collaborate for mutual success
Professional appearance
Ability to work in a fast paced environment
Ability to follow instructions, procedures, and company guidelines

Job Responsibility

Provide exceptional customer service in English and French to a vast Canadian customer and client base
Manage new business, policy service, and claims while collaborating with various departments
Handle inbound and outbound calls, processing emails, and responding to fax requests
Guide families through sensitive situations, offering empathy and efficient support during difficult times
Proactively address and resolve customer inquiries, ensuring a seamless claims process and policy service
Collaborative team like environment with expectations to have cameras on
Agile, ability to adjust to new and changing business needs as the company grows

What we offer

Remote work opportunity
Great work-life balance
Excellent on-boarding process, with great training provided for the first month before going on the phones
Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
Opportunity for permanency with salary increase, benefits, and paid time off from day 1

Fulltime

Remote Bilingual Customer Service Representative – Loyalty Program

Are you passionate about delivering exceptional customer service? Do you thrive ...

Location

Canada , Toronto

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 16, 2026

Requirements

Bilingual agents fluent in English and French
with a STABLE work history
at least 2.5 years of on-phone customer service experience / call center experience
Tech-Savvy: Comfortable using Outlook, Teams, Excel, and CRM/call center software
Strong Problem-Solving Skills: Ability to adapt and provide solutions to customer needs
Positive & Professional Attitude: Maintain a friendly tone and handle calls with empathy and patience
Open to Feedback & Growth: Willingness to learn and apply coaching for continuous improvement
Internet Connection: A wired internet connection is required (WiFi is not encouraged)
Successful candidates need to clear the Criminal and Credit check during onboarding

Job Responsibility

Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates
Provide site navigation support and answer general account questions
Process transactions and ensure accurate documentation of all interactions
Deliver exceptional customer service with a professional and friendly approach
Collaborate with team members and supervisors to enhance service quality
Apply feedback to continuously improve performance
Communicate effectively in both English and French to support a bilingual customer base

What we offer

Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days
Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days
Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training
Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling
Recognition Program: Earn points to exchange for gift cards or credits
Training & Development: Receive 3 weeks of dedicated training to set you up for success

Fulltime