Bilingual French Customer Service Representative

• Placing the orders into the system using ERP and ensuring the accuracy of the orders
• Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes
• Resolving issues and concerns relating to order errors, delivery, and billing
• Resolving customer inquiries over email, delivering excellent customer experience in both French and English
• Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely manner

• Bilingualism (French and English are a MUST)
• Post Secondary Education is a MUST
• Experience working in a customer service/client-facing role
• Excellent written communication skills in both French and English
• Tech-savvy! Proficient with working with, and learning new software
• Strong analytical and problem-solving skills
• Demonstrated ability to complete tasks under pressure with a high degree of accuracy
• Able to work independently, with impeccable attention to detail
• Supportive team player

Knowledge of SAP systems is considered an asset

• Amazing position with easy access to transit
• Competitive salary
• 12 - month contract with possibility for permanent and growth!
• Monday to Friday 8:00 - 5:30 pm, with great work-life balance
• Working 37.5 hours a week
• Chance to be a part of a great team
• Opportunity to expand your professional network