Bilingual French Customer Service Representative Job at Randstad (Mississauga)

Bilingual French Customer Service Representative

Location

Canada , Mississauga

Salary:

26.00 - 28.00 USD / Hour

Randstad

Expiration Date

Until further notice

Requirements

Completion of post-secondary education and professional fluency in French and English (written and spoken)
Experience working in a customer service/client-facing role in Mississauga (order management experience is a plus)
Excellent written communication skills in both French and English
Tech-savvy - Proficient with working with, and learning new software ( Experience with SAP is a plus)
Strong analytical and problem-solving skills
Demonstrated ability to complete tasks under pressure with a high degree of accuracy
Able to work independently, with impeccable attention to detail
Supportive team player

Job Responsibility

Placing orders into the system using ERP and ensuring accuracy of orders
Processing orders coming via phone, fax or email, including maintenance of orders and processing credit and debit notes
Resolving issues and concerns relating to order errors, delivery, and billing
Resolving customer inquiries over email, delivering excellent customer experience in both French and English
Liaising with cross-functional teams to resolve issues related to quality of product in a timely manner

What we offer

Amazing position with easy access to transit
Competitive salary
12-month contract with possibility for permanent and growth
Monday to Friday 8:00 - 5:30 pm, with great work-life balance
Working 37.5 hours a week
Chance to be a part of a great team
Opportunity to expand professional network

Fulltime

Bilingual French Customer Service Representative

Are you passionate about helping people? Do you enjoy speaking to customers and ...

Location

Canada , Mississauga

Salary:

24.00 - 26.00 USD / Hour

Randstad

Expiration Date

July 20, 2026

Requirements

Fluent in French and English
Minimum 1-2 year of call center/customer service order management experience
Self-motivated, quick learner, and tech-savvy

Job Responsibility

Receive inbound and outbound calls, handling up to 50 per day
Provide exceptional customer service in English and French via phone and email
Entering orders in the SAP system at high volume
Process orders and handle escalations and inquiries
Collaborate with healthcare professionals
Achieve key performance indicators and maintain exceptional service on all interactions

What we offer

No weekend or late evening work
Comprehensive training provided
Professional work environment
Opportunities for permanent hire and advancement
Competitive hourly wage
On-site cafe subsidized pricing
On-site gym

Fulltime

French Bilingual Customer Service Representative

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

Honduras , Tegucigalpa or San Pedro Sula

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

French Bilingual Customer Service Representative

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

Romania , Bucharest

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Comfortable working independently in a remote setup
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

French Bilingual Customer Service Representative

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

South Africa , Cape Town

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Comfortable working independently in a remote setup
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

New

Bilingual Customer Service Representative

We are looking for a Customer Service Representative to join our client in the i...

Location

Canada , Montréal

Salary:

24.00 CAD / Hour

Randstad

Expiration Date

August 10, 2026

Requirements

Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Previous customer service or call center work experience in insurance program support
Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc.)
Strong communication, empathy and listening skills
Ability to multi-task and run time effectively
Writes clearly and concisely
Committed to providing superior customer service
Ability to work independently
Tasks require judgment and critical thinking skills
Minimum 3 years of industry experience

Job Responsibility

Will respond promptly and professionally to incoming telephone calls, chats and tickets based on client parameters providing top notch expertise
Will develop a knowledge of products, services etc. and effectively convey this information to customers
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
Maintain established performance levels in KPI environment
Understand and resolve compliance issues in accordance with policies and procedures
Be an active team member and support overall teamwork and morale
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives

What we offer

Work from home
Full-time schedule

Fulltime

Bilingual Customer Service Representative – National Loyalty Program

Are you a confident communicator who thrives in a high-energy environment? We ar...

Location

Canada , Toronto

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

Until further notice

Requirements

Fluent in both French and English
Experience managing a high daily call flow
Previous loyalty/rewards experience is a plus
'Digital native' capable of navigating MS Teams, Outlook, and Excel while managing specialized call center software
Open to coaching and eager to use feedback
Reliable personal PC/laptop available for use during first week of onboarding and training
High-speed, hard-wired (Ethernet) connection is mandatory

Job Responsibility

Process new redemption orders and coordinate replacements for damaged or lost items
Assist members with loyalty point balances, site navigation, and fraud concerns
Navigate internal channels to ensure complex inquiries are resolved 'right the first time'
Maintain precise records of all customer interactions within the CRM

What we offer

Work from anywhere in Canada
Competitive Pay & Growth – $20/hour, with potential increase after 6 months (performance-based)
Bonus Opportunities – Earn additional rewards based on quality, call handling, and performance
Recognition Program – Earn points and exchange them for gift cards or credits
Career Advancement – Gain permanent status and unlock opportunities for promotion & training on other programs
Full Benefits (Upon Permanent Status) – 100% employer-paid health care, EAP, pension plan, paid holidays (including your birthday!), vacation, and additional care days

Fulltime

Bilingual Customer Service Representative

Are you interested in working in the Insurance Industry? Do you speak English AN...

Location

Canada , Montréal

Salary:

49500.00 USD / Year

Randstad

Expiration Date

June 29, 2026

Requirements

Strong English and French communication skills (Mandatory)
Must be able to pass The Federal Government's Enhanced Security Screening
Must have Strong Computer skills, using multiple screens and systems at the same time. (Multitasking)
Strong Problem Solving skills
Customer Service experience or Call Center Experience Required
Able to work under pressure
High School Diploma Required

Job Responsibility

Provide accurate responses to existing and new members while maintaining the highest level of customer service
Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.

What we offer

Permanent position
37.5 hours per week
Hybrid Workstyle (4 days at home and 1 day in office located in downtown Montreal)
Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
3 weeks of Paid Vacation & 3 Paid Personal days
Monday - Friday scheduling - Weekends off
Pension plan
Able to participate in the Share Ownership Program
Bonus plan
Education reimbursement program $2,000 (annually)

Fulltime

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Bilingual French Customer Service Representative

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