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Bilingual French Customer Relations Specialist

https://www.randstad.com Logo

Randstad

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Location:
Canada , London

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

48000.00 USD / Year
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Job Description:

Elevate your career with a team that values your voice and your linguistic expertise. We are looking for a vibrant, bilingual professional to join our world-class Customer Relations team in the heart of Downtown London. Are you a bilingual professional with a passion for service excellence? We are seeking a specialist who excels at crafting creative solutions and building lasting customer relationships. If you pride yourself on being a clear, empathetic communicator—even in fast-paced environments—and thrive on helping others in both English and French, we invite you to apply

Job Responsibility:

  • Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
  • Provide accurate responses to existing and new members while maintaining the highest level of customer service
  • Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

Requirements:

  • Excellent English and FRENCH communication skills
  • Must be able to pass a criminal background check and the government's enhanced screening process
  • Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
  • Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
  • Minimum High school education required
  • Strong computer/multitasking skills
  • Previous Customer Service or Call Centre experience is required
  • Ability to work under pressure and be adaptable
  • Have valid legal status to work in Canada
  • Complete an enhanced government screening process
  • Pass a criminal background, credit, and reliability check
  • Have maintained 5 continuous years of residency in Canada at the time of application
What we offer:
  • Full time hours
  • Hybrid
  • Paid 20 days training program, followed by 2-3 weeks of mentorship
  • Three paid Personal days and paid vacation
  • Excellent benefits
  • Pension plan
  • Option to participate in the Share Ownership Program
  • Bonus plan based on your individual performance
  • Education reimbursement program $2,000 (annually)
  • Career advancement options

Additional Information:

Job Posted:
May 04, 2026

Expiration:
June 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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