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Bilingual French Collections Agent

Canada, Saint John 24.29 CAD / Hour · Job Posted June 01, 2026
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Job Description

We are seeking three professional, communicative, and negotiation-savvy Collections Agents to join our clients team in Saint John, New Brunswick. In this high-impact, telephone-based role, you will manage both inbound and outbound inquiries, partnering with external customers to deliver constructive financial solutions and resolve past-due accounts. This is a 1-year contract offering a supportive, high-energy environment and an ongoing opportunity to expand your expertise in financial services and debt recovery logistics.

Job Responsibility

  • Customer Interaction: Handle primarily phone-based work (inbound and outbound calls), delivering courteous, efficient, and professional service to external customers
  • Account Negotiation: Manage debt recovery queries and establish mutually beneficial payment arrangements based on the customer’s total financial situation
  • Due Diligence & Documentation: Accurately record, update, and document all customer transactions and account details within specific collections software and internal databases
  • Operational Excellence: Meet individual performance KPIs focused on quality of work, while strictly adhering to internal operating procedures and compliance regulations
  • Problem Resolution: Ensure customer problems are handled appropriately the first time, escalating non-standard or high-risk accounts when necessary

Requirements

  • Bilingualism (English/French) is mandatory
  • 2–4 years of overall professional, office experience in a customer service, call center, or financial environment
  • Outstanding verbal, written, and active listening communication skills, with an aptitude for negotiation
  • Strong computer skills, including the MS Office Suite and comfort learning specialized database/collections applications
  • High level of accuracy when preparing documentation and entering account notes
  • Ability to work independently and manage call queues effectively under pressure
  • A proactive team player who thrives in a close office ecosystem and engages well in regular team syncs (meetings account for roughly 20% of the role)
  • Previous collections or banking experience
  • Completed Post-Secondary education

Nice to have

  • Previous collections or banking experience
  • Completed Post-Secondary education

What we offer

  • 1-year stable assignment
  • Work in a highly collaborative and positive group environment
  • 2–4 weeks of structured, supportive training
  • Hybrid schedule out of the 420 Rothesay Avenue

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