This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking three professional, communicative, and negotiation-savvy Collections Agents to join our clients team in Saint John, New Brunswick. In this high-impact, telephone-based role, you will manage both inbound and outbound inquiries, partnering with external customers to deliver constructive financial solutions and resolve past-due accounts. This is a 1-year contract offering a supportive, high-energy environment and an ongoing opportunity to expand your expertise in financial services and debt recovery logistics.
Job Responsibility
Customer Interaction: Handle primarily phone-based work (inbound and outbound calls), delivering courteous, efficient, and professional service to external customers
Account Negotiation: Manage debt recovery queries and establish mutually beneficial payment arrangements based on the customer’s total financial situation
Due Diligence & Documentation: Accurately record, update, and document all customer transactions and account details within specific collections software and internal databases
Operational Excellence: Meet individual performance KPIs focused on quality of work, while strictly adhering to internal operating procedures and compliance regulations
Problem Resolution: Ensure customer problems are handled appropriately the first time, escalating non-standard or high-risk accounts when necessary
Requirements
Bilingualism (English/French) is mandatory
2–4 years of overall professional, office experience in a customer service, call center, or financial environment
Outstanding verbal, written, and active listening communication skills, with an aptitude for negotiation
Strong computer skills, including the MS Office Suite and comfort learning specialized database/collections applications
High level of accuracy when preparing documentation and entering account notes
Ability to work independently and manage call queues effectively under pressure
A proactive team player who thrives in a close office ecosystem and engages well in regular team syncs (meetings account for roughly 20% of the role)
Previous collections or banking experience
Completed Post-Secondary education
Nice to have
Previous collections or banking experience
Completed Post-Secondary education
What we offer
1-year stable assignment
Work in a highly collaborative and positive group environment