This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Are you a polished bilingual French customer service professional looking for customer service experience to help you move further in your career? Are you passionate about helping people by resolving inquiries and troubleshooting? Are you someone who prides themselves on their ability to multitask? Do you have a home office space with strong WIFI? ... If yes, then we have a very exciting opportunity for you! We are looking for a personable Bilingual French Client Service Consultant to work on a contract basis for our client, a well-known Educational and Regulatory Government Association for Ontario located in the heart of Mississauga.
Job Responsibility:
Handling high volume inbound registration and other inquiries from Members of the association, at times handling tough conversations
Managing certifications, member inquiries over the phone (most of the time), and occasionally over email, in regards to a variety of matters, including payments for membership, etc
Maintaining/logging member information on the system in an efficient and timely manner
Ability to multitask between calls and system handling
Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction with members and clients
Requirements:
Must be fluent in French and English
Excellent oral and written communication skills
Ability to work in a dynamic, fast-paced environment
1+ year of call centre experience, 60+ calls per day
Strong typing/keyboarding abilities
Have access to a reliable WI-FI connection
Must have a private, designated home office space
Ability to attend frequent in office days with the team in Mississauga
What we offer:
Hybrid work opportunity - mostly remote
Onsite hands-on team training for 3 days in Mississauga
$20/hourly, paid weekly
Equipment provided
Great work-life balance, shifts between 7 am - 7 pm Monday to Friday
No nights or weekends
Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
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