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Bilingual (FR/EN) Associate or Sr. Associate, Medical Information

Canada, Mississauga 82029.25 - 110980.75 CAD / Year · Job Posted July 13, 2026
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Job Description

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Job Responsibility

  • Answer and triage incoming inquiries to Amgen Medical Information
  • Provide medical information responses for routine inquiries with high quality customer service and documents according to internal guidelines
  • Identify and report adverse events and product complaints within one business day
  • Process medical information requests (e.g. fulfillment) via email, fax, and postal mail as per internal guidelines
  • Provide after-hours on call support as needed via department cell phone
  • Support Medical Information Product Champions with literature searches and complex inquiries
  • Maintain knowledge of policies and procedures including product knowledge, SOPs, protocols, GCPs, and all applicable regulatory requirements
  • Perform other duties as assigned

Requirements

  • Bachelor’s degree
  • Must be able to work 9am-5pm Eastern Time
  • Must be French/English Bilingual

Nice to have

  • MSc
  • PhD
  • PharmD
  • MBiotech
  • Experience in Medical or Drug Information
  • Experience in the biopharmaceutical industry and/or strong knowledge of the pharmaceutical drug development process
  • Strong organizational and interpersonal skills
  • Attention to detail
  • Ability to balance multiple tasks
  • Demonstrated time management skills
  • Ability to work in a team environment and/or independently as needed
  • Practical experience in patient care
  • Outstanding computer and keyboarding skills (proficient in Microsoft Office)

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