Bilingual Financial Customer Service Representative Job at NTT DATA (Calgary)

Bilingual Financial Customer Service Representative

As a Financial Bilingual Customer Service Representative, you will serve as a tr...

Location

Canada , Calgary

Salary:

21.17 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is an asset
Fluent in English
Bilingual (French) is required
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others

Job Responsibility

Answer incoming telephone inquiries in accordance with Call Center guidelines
Follow up on escalated calls, as required
Submit fulfillments or research cases for callers’ inquiries if applicable
Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
Ensure compliance with policies and procedures and regulatory requirements
Maintain a professional tone and positive attitude to callers
Responsible for answering calls for a baseline of 7 hours daily
A self-starter and takes initiative to take on new projects and additional responsibilities
Other duties and responsibilities as assigned

Fulltime

Financial Bilingual Customer Service Representative

The Bilingual Financial Customer Service Representative will be the first point ...

Location

Canada , Calgary

Salary:

18.00 - 20.90 CAD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is an asset
Fluent in English
Bilingual (French) is required
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others

Job Responsibility

Answer incoming telephone inquiries in accordance with Call Center guidelines
Follow up on escalated calls, as required
Submit fulfillments or research cases for callers’ inquiries if applicable
Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
Ensure compliance with policies and procedures and regulatory requirements
Maintain a professional tone and positive attitude to callers
Responsible for answering calls for a baseline of 7 hours daily
A self-starter and takes initiative to take on new projects and additional responsibilities
Other duties and responsibilities as assigned

Fulltime

Bilingual Customer Service Representative

We are looking for a bilingual customer service specialist who can support Spani...

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Spanish and English, with the ability to communicate clearly and professionally in both languages
Previous experience in customer service, call center operations, banking, or a related support environment
Ability to handle inbound and outbound calls in a fast-paced setting while maintaining accuracy and professionalism
Willingness and ability to obtain required licensing, including passing the necessary exam and meeting applicable state requirements
Strong data entry and documentation skills with close attention to detail
High school diploma or equivalent required

Job Responsibility

Assist customers in both Spanish and English by answering questions, resolving issues, and providing clear guidance over the phone
Manage a steady flow of inbound calls while also making outbound follow-up calls as needed to address customer requests or obtain additional information
Accurately document customer interactions, update account details, and enter service-related information into internal systems
Support mortgage servicing inquiries with a high level of care and attention to compliance requirements
Deliver a positive customer experience by handling concerns efficiently and escalating complex matters when appropriate
Apply banking or financial services knowledge to explain processes, respond to account-related questions, and assist with service requests

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Bilingual Customer Service Representative

The Bilingual Customer Service Associate position provides a high level of custo...

Location

United States , St. Louis

Salary:

18.00 - 22.10 USD / Hour

Commerce Bank

Expiration Date

Until further notice

Requirements

High school diploma or GED or equivalent combination of education and experience required
Fluent in Spanish and English, written and verbal required
1+ year related customer service experience required
1+ years of call center and/or financial service preferred
Basic product knowledge
Basic ability to explain bank policies, procedures and/or regulations
Basic ability to assess customer needs and recommend alternative products or services
Ability to maintain a high level of customer satisfaction
Ability to meet department efficiency and quality standards within 90 days
Ability to establish quick rapport with customers, actively listen, respond promptly with correct information

Job Responsibility

Provide a high level of customer service and support to external customers
Support inquiries received via live chat, email or telephone
Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed
Research information and complete data entry to note customer interaction results
Identify and escalate appropriate requests
Remain current with product knowledge and administrative requirements through training
Perform other duties as assigned

What we offer

Medical, Dental, Vision, Health Savings, Flexible Spending Accounts and more!
401(k) and retirement education resources
Flexible schedules
Paid banking holidays, vacation, sick and personal time
Employee discounts and tuition reimbursement
2nd Shift differential for evening schedules
5% pay differential for proven Spanish/English speaking bilingual associates
Paid training for 4 weeks

Fulltime

Associate Customer Service Representative - Spanish Bilingual (Personal Loan)

Wells Fargo is seeking a Spanish Bilingual Associate Customer Service Representa...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

July 08, 2026

Requirements

6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual proficiency in Spanish and English (verbal and written) with the ability to clearly explain loan products, requirements, and next steps to customers
Strong working knowledge or ability to quickly learn Personal Loan application requirements, including customer personal information, income/employment details, and loan purpose documentation
Demonstrated ability to follow defined processes and scripts, while maintaining a positive and engaging customer experience
High attention to detail and accuracy when collecting, validating, and documenting customer information
Effective verbal communication skills, including the ability to ask probing questions, clarify inconsistencies, and set clear expectations
Comfortable navigating multiple systems and tools while handling inbound calls and documenting interactions in real time
Ability to manage time effectively in a high‑volume inbound queue environment while meeting productivity and quality expectations
Willingness to work assigned shifts aligned with inbound business needs
Must be able to attend full duration of required training period

Job Responsibility

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Handle inbound customer calls for Personal Loans and Lending products, serving as the first point of contact for application generation
Accurately gather and capture customer information required for Personal Loan applications
Clearly explain the personal loan process, required documentation, and next steps to customers in both Spanish and English
Ensure complete and accurate application submission to support downstream underwriting, indexing, and decisioning processes
Adhere strictly to process controls, compliance guidelines, and quality standards
Demonstrate positive call engagement behaviors, including professionalism, empathy, and clear expectation‑setting

Fulltime

!

Associate Customer Service Representative - Credit Cards - Bilingual (Spanish/English)

Wells Fargo is seeking an Associate Customer Service Representative (Bilingual –...

Location

United States , Phoenix

Salary:

Not provided

Wells Fargo

Expiration Date

Until further notice

Requirements

6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking, listening and reading proficiency in Spanish/English

Job Responsibility

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers

Fulltime

New

Customer Service Representative

Our client is in need of a Customer Service Representative to join a busy team i...

Location

United States , Seguin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Enjoy supporting customers
Handle administrative tasks accurately
Deliver detail-focused service experience in both English and Spanish

Job Responsibility

Manage incoming customer orders and process related payments with accuracy and timeliness
Create, update, and maintain customer account records, ensuring information remains complete and current
Respond to customer concerns by identifying issues, explaining solutions, coordinating corrections, and confirming resolution
Handle account adjustments and related documentation to support accurate financial records
Gather customer feedback and service trends to help management identify product or service improvement opportunities
Provide day-to-day administrative and back-office support to keep customer service operations organized and efficient
Perform data entry tasks with strong attention to detail, including numeric information and account updates
Assist with additional duties as needed to support team objectives and business operations

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

Location

United States , Arlington, TX or Miami, FL

Salary:

Not provided

Mowi Poland

Expiration Date

Until further notice

Requirements

Advanced Excel skills required
Experience with EDI systems and order management platforms preferred
Experience managing high-volume customer accounts across multiple channels
Strong problem-solving and decision-making abilities
Ability to manage priorities and meet deadlines in a fast-paced environment
Excellent written and verbal communication, organizational, and attention-to-detail skills
Customer service experience required
Bilingual English/Spanish preferred

Job Responsibility

Manage daily order activity, including collaborating with divisional buyers on order allocation and excess inventory, and providing recommendations on stock and order decisions
Manage customer purchase orders received via EDI and other communication channels
review, validate, and enter orders including pricing into daily sales plans, M3, and customer portals, maintaining accuracy across all order details including quantities and delivery requirements
Ensure all purchase orders align with customer requirements and Key Account Manager (KAM) agreements, supporting accurate invoicing and contract compliance
Coordinate and communicate promotional in/out activities with planning teams
Monitor inventory levels and request replenishment for frozen and smoked products
Submit and track new item setups, specification updates, and sample requests
Deliver strong customer service by building and maintaining relationships across accounts, ensuring high levels of customer satisfaction
serve as a point of contact for order-related inquiries and communicate directly with customer distribution centers regarding order status, changes, and requirements
Communicate customer feedback, insights, and trends to the sales team to support account development and decision-making

Fulltime

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Bilingual Financial Customer Service Representative

Job Description

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