Bilingual Financial Customer Service Representative Job at NTT DATA (Calgary)

Bilingual Spanish/English Customer Service Representative

We are offering a permanent employment opportunity for a Bilingual Spanish/Engli...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in both Spanish and English languages
Demonstrated experience in Customer Service
Exceptional Communication Skills
Proficiency in Microsoft Excel
Prior experience in Operations
Ability to conduct Research effectively
Experience in handling Inbound and Outbound Calls
Knowledge of Insurance protocols and procedures
Familiarity with the About Time software
Capability in Revenue Accounting

Job Responsibility

Serve customers efficiently by managing incoming calls and emails
Ensure a superior customer experience by handling caller requests accurately and professionally
Establish a quick rapport with customers, identifying and exceeding their expectations
Navigate multiple systems and applications to research, analyze and resolve customer inquiries
Uphold performance and quality standards for customer service
Make informed decisions and solve problems while maintaining a positive phone interaction
Learn and understand the basic concepts of personal lines insurance principles and the products we offer
Collaborate with team members and business partners to ensure a positive customer experience
Be willing to work on a flexible schedule, including potential overtime and weekend hours
Handle special requests and complete additional tasks as needed

What we offer

competitive compensation and benefits
free online training
medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Fulltime

Mortgage Contact Center Manager (Spanish Bilingual)

Wells Fargo is seeking a Contact Center Manager (Spanish Bilingual).

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

July 19, 2026

Requirements

5+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Job Responsibility

Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
Interpret and develop standards and goals for customer service
Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
Interact directly with external customers
Manage allocation of people and financial resources for customer service
Mentor and guide talent development of direct reports and assist in hiring talent

Fulltime

Associate Customer Service Representative - Spanish Bilingual (Personal Loan)

Wells Fargo is seeking a Spanish Bilingual Associate Customer Service Representa...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

July 08, 2026

Requirements

6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual proficiency in Spanish and English (verbal and written) with the ability to clearly explain loan products, requirements, and next steps to customers
Strong working knowledge or ability to quickly learn Personal Loan application requirements, including customer personal information, income/employment details, and loan purpose documentation
Demonstrated ability to follow defined processes and scripts, while maintaining a positive and engaging customer experience
High attention to detail and accuracy when collecting, validating, and documenting customer information
Effective verbal communication skills, including the ability to ask probing questions, clarify inconsistencies, and set clear expectations
Comfortable navigating multiple systems and tools while handling inbound calls and documenting interactions in real time
Ability to manage time effectively in a high‑volume inbound queue environment while meeting productivity and quality expectations
Willingness to work assigned shifts aligned with inbound business needs
Must be able to attend full duration of required training period

Job Responsibility

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Handle inbound customer calls for Personal Loans and Lending products, serving as the first point of contact for application generation
Accurately gather and capture customer information required for Personal Loan applications
Clearly explain the personal loan process, required documentation, and next steps to customers in both Spanish and English
Ensure complete and accurate application submission to support downstream underwriting, indexing, and decisioning processes
Adhere strictly to process controls, compliance guidelines, and quality standards
Demonstrate positive call engagement behaviors, including professionalism, empathy, and clear expectation‑setting

Fulltime

Mortgage Bilingual Contact Center Representative - (Spanish)

Wells Fargo is seeking a Mortgage Bilingual Contact Center Representative - (Spa...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

June 29, 2026

Requirements

1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions

Fulltime

Financial Bilingual Customer Service Representative

The Bilingual Financial Customer Service Representative will be the first point ...

Location

Canada , Calgary

Salary:

18.00 - 20.90 CAD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is an asset
Fluent in English
Bilingual (French) is required
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others

Job Responsibility

Answer incoming telephone inquiries in accordance with Call Center guidelines
Follow up on escalated calls, as required
Submit fulfillments or research cases for callers’ inquiries if applicable
Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
Ensure compliance with policies and procedures and regulatory requirements
Maintain a professional tone and positive attitude to callers
Responsible for answering calls for a baseline of 7 hours daily
A self-starter and takes initiative to take on new projects and additional responsibilities
Other duties and responsibilities as assigned

Fulltime

Mortgage Contact Center Representative

Wells Fargo is seeking a Mortgage Contact Center Representative internally known...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

June 29, 2026

Requirements

1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions

Fulltime