Bilingual Customer Support Specialist, Office Angels

Office Angels

Location:
United Kingdom, Reading

Category:
Customer Service

Contract Type:
Employment contract

Salary:

28000.00 - 31000.00 GBP / Year

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Job Description:

Our client is seeking a dedicated Bilingual Customer Support Specialist to join their dynamic team. In this exciting role, you will be the frontline representative, ensuring that every interaction leaves a lasting impression. The successful candidate will deliver exceptional customer service while meeting service level agreements (SLAs) and organizational goals.

Job Responsibility:

Respond to phone and email inquiries promptly, adhering to SLA agreements
Log customer queries and issues using our call logging software
Maintain both external and internal SLAs to ensure top-notch service
Conduct data analysis and publish financial business reporting
Ensure customer service requirements are met in accordance with SLA agreements
Control user registration and access to services

Requirements:

A strong customer focus and the ability to create positive experiences
Effective communication skills in Swedish or Norwegian (fluent level) and English (verbal and written)
A high level of numeracy and attention to detail
A collaborative team player who thrives in a supportive environment
Good IT skills to help navigate various systems and software
Excellent problem-solving abilities, with a knack for generating effective solutions

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bilingual Customer Support Specialist