Bilingual Customer Support Representative

• Respond to incoming calls, emails, and online inquiries from clients, donors, and community members in both English and Spanish
• Provide accurate information regarding programs, services, eligibility requirements, and organizational resources
• Assist individuals with application processes, intake forms, or service requests as needed
• Document all interactions in the organization’s CRM or case management system
• Route complex inquiries to appropriate internal departments or program staff
• Support follow-up communications to ensure timely resolution of requests
• Maintain a high level of professionalism, empathy, and confidentiality in all interactions
• Assist with data entry and administrative support related to customer service operations
• Participate in team meetings and contribute to improving service delivery processes

• 1–3 years of customer service, call center, or administrative support experience (nonprofit experience preferred)
• Bilingual fluency in English and Spanish (written and verbal required)
• Strong communication and interpersonal skills with a customer-first mindset
• Ability to manage high-volume inquiries in a fast-paced environment
• Proficiency with Microsoft Office and ability to learn CRM or case management systems
• Strong attention to detail and organizational skills
• Ability to handle sensitive information with professionalism and discretion

Nonprofit experience

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan
• Free online training