Bilingual Customer Support Coordinator Job at Robert Half (Silver Spring)

Bilingual Care Coordinator Associate

CareGivers America - SEPA, a Modivcare Personal Care Service, is looking for a B...

Location

United States , Jenkintown

Salary:

17.00 - 20.00 USD / Hour

CareGivers America

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ years of customer service experience required
1+ years of home healthcare experience preferred
Bilingual in English & Spanish required

Job Responsibility

Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers
Collaborate with internal teams to determine patient eligibility and initiate the intake process
Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination
Address inquiries, concerns, and provide guidance on accessing services and resources
Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences
Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs
Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals
Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication
Provide compassionate and empathetic support to patients and their families throughout the care coordination process

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Care Coordinator Associate

CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for a C...

Location

United States , Plains

Salary:

Not provided

CareGivers America

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ years of Customer Service experience required
1+ years of Home Care experience preferred
Bilingual in English & Spanish preferred

Job Responsibility

Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers
Collaborate with internal teams to determine patient eligibility and initiate the intake process
Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination
Address inquiries, concerns, and provide guidance on accessing services and resources
Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences
Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs
Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals
Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication
Provide compassionate and empathetic support to patients and their families throughout the care coordination process

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Upper intermediate level of English
Bilingual in English/Spanish
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment
Experience with customer facing roles

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and represent customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring required experts together to resolve critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services and Education Services
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics, SLA and quality
Establish customer specific operational status and reporting framework

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements
Inclusive work environment

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
High exposure to network operations environment
Experience with customer facing roles
Upper intermediate level of English required
Spanish language skills required

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and as representative of the customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion policy
Flexible work arrangements

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with customer facing roles
Amiable communication, interpersonal and social skills
Bilingual in English and Spanish

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and as representative of the customer back to Juniper
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks
Review and evaluate network plans and assist in planning of new feature implementation

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Romanian Speaking Customer Service Advisor

You will be joining an exhilarating team providing customer service that is seco...

Location

United Kingdom , Solihull

Salary:

27500.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluent in Romanian (spoken and written)
Enjoy speaking with Customers providing an excellent service
Have good IT skills and can learn new systems quickly
Able to prioritise tasks, meeting tight deadlines

Job Responsibility

Working as part of a team of Client Support Coordinators
Supporting Romanian speaking customers via phone and email
On-boarding and set up of new customers
Support clients with Tax and VAT accounts queries alongside more general requests
Liaising with technical department regarding system and technical queries
Accurately recording all customer communications, interactions, comments, and complaints in the CRM system

What we offer

Hybrid working (3 days in office, 2 days from home)
25 days holiday plus bank holidays
Company Bonus
free parking

Fulltime