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Bilingual Customer Support Coordinator

United States, Gaithersburg · Job Posted February 13, 2026
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Job Description

We are seeking a highly organized and customer-focused Bilingual Customer Support Coordinator to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for clients and customers, providing exceptional service in both English and Spanish. Your efforts will help drive customer satisfaction and operational efficiency.

Job Responsibility

  • Schedule consultations and installation appointments
  • Handle inbound/outbound customer calls
  • Provide bilingual support to installation teams
  • Update CRM notes and manage customer files
  • Resolve customer issues professionally

Requirements

  • Fluent in English and Spanish
  • Customer service experience preferred
  • Comfortable working in fast‑paced environments
  • Basic CRM knowledge
  • Strong communication and follow‑through skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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